The D Group Hiring! Full Time Client Servicing Executive in Federal Territory - Ricebowl

Your Mission

Help our clients succeed by connecting their business needs with TDG's internal capabilities.

As a Client Servicing Executive, you will build client relationships, coordinate campaigns, manage expectations and ensure projects are delivered smoothly from briefing to completion. You will also support client retention and identify opportunities to grow the account.

Key Responsibilities

• Manage day-to-day communication and relationships with assigned clients.
• Understand client requirements, business objectives and campaign needs.
• Coordinate campaigns, timelines, approvals, deliverables and follow-ups across internal teams.
• Monitor SLA, project progress, outstanding tasks and potential delivery risks.
• Proactively resolve issues and escalate critical matters when required.
• Provide timely campaign updates and manage client expectations.
• Review campaign results and operational performance to identify improvement opportunities.
• Support post-campaign reviews, reporting and recommendations.
• Identify additional client needs and potential cross-sell or upsell opportunities.
• Support proposals, client retention and assigned account growth targets.

Who We Are Looking For

You may currently be an Account Executive, Client Servicing Executive, Campaign Executive, Project Executive, CRM Executive or Customer Success Executive.

We are looking for someone who is proactive, organised and comfortable managing clients, multiple stakeholders, timelines and campaign data. You should take ownership, communicate issues early and follow matters through until resolution.

Experience in agency, CRM, loyalty, digital marketing, customer engagement or MarTech is an advantage.