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IITMatrix Hiring! Full Time Technical Support Engineer - AWS in - Ricebowl

Technical Support Engineer - AWS

IITMatrix

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

There is an onsite Support role providing operational support for cloud-hosted applications and infrastructure, primarily on AWS.


Key requirements are -

  • 5+ years of experience in Application support, production support, technical operations, TechOps or related roles
  • Strong knowledge of AWS cloud services and operational support


Required Skills & Experience

Technical Skills

  • 5+ years of experience in Application Support, Production Support, Technical Operations, TechOps, or related roles.
  • Strong knowledge of AWS cloud services and operational support.
  • Good understanding of cloud-native application architecture.
  • Experience supporting:
  • Digital platforms
  • E-commerce systems
  • Customer-facing web applications
  • Mobile applications
  • Knowledge Of CDN technologies and content delivery architecture.
  • Experience with monitoring and observability platforms such as:
  • Data dog
  • New Relic
  • Dynatrace
  • AppDynamics
  • Grafana
  • CloudWatch
  • Familiarity with APM (Application Performance Monitoring) concepts.
  • Understanding Of SRE principles and operational best practices.
  • Strong knowledge Of:
  • APIs
  • Microservices
  • Web services
  • System integrations
  • Authentication and authorization flows
  • Experience using ticketing and ITSM platforms (Jira Service Management, ServiceNow, etc.).
  • Understanding of Incident, Problem, and Change Management processes.
  • Familiarity with log analysis tools such as Elasticsearch, Kibana, Splunk, or CloudWatch Logs

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