BWY Holdings Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 4,600 - Ricebowl

Job Title: Customer Service Executive

Key Responsibilities:

* Serve as the first point of contact for Singapore-based customers via email and WhatsApp

* Ensure order accuracy, pricing consistency, and proper documentation

* Handle product inquiries, lead time, pricing, and order-related enquiries

* Handle post-delivery issues such as goods exchange/return requests

* Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request

* Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes

* Process various backend documents to ensure order, picking and delivery accuracy

* Prepare customer quotations based on approved pricing and input from sales/commercial team

* Any other ad-hoc duties as assigned

Requirements:

* Minimum 2 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.

* Fluency in English (verbal and written) is required. Proficiency in Mandarin (verbal and written) is a plus.

* Experience with Excel is required

* Experience with ERP Systems (e.g. Alaya, Havi) is a plus

* Experience with Order Management Systems (e.g. Bizmann) is a plus

* Working Hours: 9:00 AM – 6:00 PM, 5.5-day work week

* Working Location: Selangor, KL (Kota Kemuning/Puchong)

Contact Person:

Please feel free to drop your resume to me: *************

Job Type: Full-time

Pay: RM3,500.00 - RM4,600.00 per month

Work Location: In person