BE International Marketing Hiring! Full Time Salesforce Administration in Federal Territory - Ricebowl

1. Salesforce / CRM Administration

• Manage day-to-day administration of the CRM platform, including user accounts, roles, permissions, access rights and system configuration.
• Provide first-level support and troubleshooting for CRM-related issues.
• Support system maintenance, enhancements and continuous improvement initiatives.

2. CRM Configuration & Process Automation

• Work with Sales, Marketing and Customer Service teams to understand business requirements and translate them into CRM solutions.
• Configure workflows, approval processes, validation rules, fields, forms and other CRM functionalities.
• Support system testing, UAT and implementation of CRM enhancements.

3. Marketing Automation & Customer Journey

• Support the setup and maintenance of marketing campaigns, customer journeys and automated workflows within Salesforce/CRM.
• Manage customer segmentation, campaign lists, templates and automated communications.
• Monitor campaign performance and customer engagement.
• Work with Marketing stakeholders to translate campaign requirements into CRM solutions.

4. Reporting & Analytics

• Develop and maintain CRM dashboards and reports covering Sales, Marketing, Customer Service and operational performance.
• Ensure CRM reports provide accurate and meaningful business insights.

5. User Training & CRM Adoption

• Conduct CRM onboarding and refresher training for users.
• Develop user guides, SOPs and training materials.
• Provide ongoing support to improve user adoption and system utilization.
• Gather feedback from users and recommend system enhancements.

What We're Looking For:

• Bachelor's Degree in Information Systems, Computer Science, Business Analytics, Business Administration or related disciplines.
• Min 2 years of hands-on experience in CRM administration, CRM application support, business systems, application support or a similar role.
• Salesforce experience is preferred, but candidates with experience in other CRM platforms are welcome.
• Experience with CRM configuration, workflow automation, reporting and user support.
• Good understanding of CRM processes across Sales, Marketing and/or Customer Service.
• Good communication and stakeholder management skills.
• Experience with CRM integration, APIs, SQL/data analysis or marketing automation will be an advantage.

Work Location: In person