Job Summary
Lead daily outlet operations to ensure smooth workflow, manage manpower and inventory, uphold hygiene standards, deliver excellent customer service, and maintain food quality according to company standards.
Responsibilities
Lead daily operational activities to ensure efficient outlet workflow and service delivery
Plan, schedule, and manage manpower to optimize kiosk performance and customer service
Order and control inventory from suppliers to maintain stock levels and minimize waste
Resolve customer complaints promptly to uphold high customer satisfaction
Conduct orientation and training sessions to onboard and develop new staff effectively
Enforce hygiene and cleanliness standards to comply with company and regulatory requirements
Prepare stir fry dishes and portion sauces precisely according to company recipes and standards
Perform additional operational tasks as assigned by management to support outlet success
Preferred competencies and qualifications
At least 2 to 3 years of relevant F&B managerial experience demonstrating leadership in a fast-paced environment
Diploma or Bachelor’s Degree in any field supporting managerial responsibilities
Strong leadership and communication skills to foster teamwork and effective staff management
Ability to perform effectively under pressure in a fast-paced work setting
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