Aerotube Hiring! Full Time Project and Service Controller in Selangor, Earn up to MYR 3,000 - Ricebowl

Job Description – Project & Service Controller

Job Title: Project & Service Controller
Department: Project & Service / Operations
Reports To: Project & Service Manager
Location: Puchong
Employment Type: Full-Time

Job Purpose

The Project & Service Controller is responsible for coordinating, monitoring, and controlling project and service activities to ensure that work is completed on time, within budget, and according to company procedures and customer requirements.

The role involves coordinating with project teams, service engineers, customers, suppliers, and internal departments to ensure smooth project execution and efficient service operations. The position also supports project documentation, scheduling, cost tracking, reporting, and administrative activities.

Key Responsibilities.

Project Coordination & Control

• Monitor the progress of ongoing projects and ensure activities are completed according to agreed schedules.
• Maintain project schedules, trackers, and status reports.
• Coordinate with project managers, engineers, technicians, customers, and subcontractors.
• Follow up on project deliverables, materials, documentation, and outstanding actions.
• Identify delays, issues, and potential risks and escalate them to the relevant manager.
• Ensure project documentation is properly maintained and updated.
• Assist in monitoring project costs, purchase orders, and expenses against approved budgets.
• Support project close-out activities, including documentation and final reporting.

2. Service Coordination

• Coordinate service requests, preventive maintenance, breakdown calls, inspections, and other service activities.
• Schedule service engineers and technicians based on customer requirements and resource availability.
• Follow up on service jobs from initial request through completion.
• Monitor outstanding service calls and ensure timely completion.
• Coordinate spare parts, tools, equipment, and other resources required for service activities.
• Communicate with customers regarding service schedules, job status, and completion.
• Ensure service reports and relevant documents are submitted and properly recorded.

3. Administrative & Documentation Control

• Prepare and maintain project and service-related documents, records, and reports.
• Maintain accurate databases and tracking systems for projects and service activities.
• Prepare quotations, purchase requests, work orders, service orders, and other relevant documentation when required.
• Ensure documents are properly filed and available for audit or management review.
• Assist in preparing monthly project and service performance reports.

4. Customer & Internal Coordination

• Act as a coordination point between customers and internal project/service teams.
• Respond to customer enquiries and follow up on outstanding matters.
• Maintain professional communication with customers, suppliers, subcontractors, and internal departments.
• Attend project or service coordination meetings when required.
• Ensure customer requirements and commitments are communicated effectively to the relevant teams.

5. Reporting & Performance Monitoring

• Prepare regular project and service status reports for management.
• Track key performance indicators such as project progress, service response time, job completion, outstanding work orders, and billing status.
• Highlight delays, operational issues, and outstanding actions.
• Maintain accurate and up-to-date project and service dashboards or trackers.

Key Performance Indicators (KPIs)

• Project completion according to agreed schedule.
• Timely coordination and closure of service jobs.
• Accuracy of project and service records.
• Timely submission of service reports and supporting documents.
• Timely and accurate invoicing.
• Effective monitoring of project costs and expenses.
• Customer satisfaction and response time.
• Reduction of outstanding project/service actions.
• Compliance with company procedures and documentation requirements.

Qualifications & Experience

• Diploma or Degree in Business Administration, Project Management, Engineering, Operations Management, or a related field.
• Fresh gradute or 1- 2 years of experience in project coordination, service coordination, project administration, or a similar role.
• Experience in engineering, technical services, maintenance, construction, manufacturing, or other project-based industries will be an advantage.
• Good knowledge of project and service coordination processes.
• Proficient in Microsoft Office, particularly Excel and Word.
• Experience with ERP, CRM, or project management systems is an advantage.

Skills & Competencies

• Strong coordination and organizational skills.
• Good communication and interpersonal skills.
• Ability to manage multiple projects and service activities simultaneously.
• Strong attention to detail and documentation accuracy.
• Good time-management and follow-up skills.
• Ability to work under pressure and meet deadlines.
• Analytical and problem-solving skills.
• Customer-oriented mindset.
• Ability to work independently as well as part of a team.
• Good command of written and spoken Bahasa Malaysia; knowledge of English and/or other languages is an advantage.

Working Relationships

Internal:

• Project Managers
• Service Managers
• Engineers & Technicians
• Procurement
• Finance & Accounts
• Sales & Business Development
• Warehouse / Logistics
• Management

External:

• Customers
• Suppliers
• Subcontractors
• Service partners
• Third-party contractors

Job Summary

The Project & Service Controller plays a key role in ensuring effective coordination and control of project and service operations. The position requires a highly organized individual who can monitor schedules, coordinate resources, maintain accurate documentation, support financial and billing processes, and ensure timely communication between customers and internal teams.

Pay: RM2,600.00 - RM3,000.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Opportunities for promotion

Work Location: Hybrid remote in Puchong (47180)