BAN NGAI ENGINEERING SDN BHD Hiring! Full Time RENTAL ADMIN-COORDINATOR in Selangor, Earn up to MYR 2,500 - Ricebowl

Job Summary

We are looking for a proactive and customer-focused Rental Coordinator / Rental Admin (Machinery Rental) to support and coordinate machinery rental activities between customers, sales personnel, and internal departments. The role involves handling rental enquiries, preparing and following up on quotations, coordinating rental orders, deliveries, collections, and ensuring customers receive timely and professional service throughout the rental process.

Key Responsibilities

• Coordinate daily rental sales activities and provide administrative support to the sales team.
• Handle customer enquiries through phone, WhatsApp, email, and other communication channels.
• Follow up with customers on rental enquiries, quotations, orders, deliveries, collections, and pending requirements.
• Coordinate closely with customers, sales personnel, operations, warehouse, logistics, and accounts departments to ensure smooth rental operations.
• Handle machinery rental enquiries, including equipment availability, rental rates, booking schedules, delivery, collection, and return arrangements.
• Monitor rental orders from confirmation through completion and ensure all arrangements are properly coordinated.
• Coordinate machinery delivery and collection schedules and keep customers updated on order and rental status.
• Prepare, process, and maintain rental sales-related documents, quotations, sales orders, delivery orders, rental agreements, invoices, and other relevant documentation.
• Assist sales representatives with customer appointments, follow-ups, quotations, and other sales activities.
• Maintain accurate and up-to-date customer and rental records in the relevant ERP/CRM system.
• Maintain good relationships with existing customers and follow up on opportunities for repeat rentals and additional requirements.
• Handle customer feedback and coordinate with the relevant departments to resolve issues promptly.
• Assist the sales team in identifying and developing new customer opportunities when required.
• Ensure timely follow-up on outstanding quotations, rental confirmations, payments, and other pending matters.
• Perform other sales and rental coordination duties as assigned by management.

Requirements

• Minimum 1–2 years of experience in sales coordination, sales administration, customer service, rental administration, or a related position.
• Experience in machinery rental, equipment rental, engineering, construction, manufacturing, or trading is an advantage.
• Good communication and interpersonal skills with a customer-oriented approach.
• Strong follow-up, coordination, and organisational skills.
• Able to communicate effectively with customers, sales personnel, and different internal departments.
• Good command of English and Bahasa Malaysia.
• Mandarin is an added advantage.
• Experience using ERP/CRM systems is an advantage.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Able to work independently, manage multiple tasks, and work under pressure.
• Positive attitude, responsible, proactive, and willing to learn.
• Possess a valid driving licence is an advantage.

Ideal Candidate

We are looking for someone who is proactive, confident, customer-focused, responsive, and strong in follow-up and coordination. The ideal candidate should be organised and detail-oriented, able to manage multiple rental enquiries and schedules, communicate effectively with customers and internal teams, and ensure that rental orders progress smoothly from enquiry and quotation through delivery, collection, and completion.

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Company car
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person