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Accenture Hiring! Full Time Service Management - Reporting Specialist in Selangor - Ricebowl

Service Management - Reporting Specialist

Accenture

Undisclosed

Full Time

Subang Jaya, Selangor

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Working Location

  • Subang Jaya Selangor Malaysia

Job Description

Responsibilities

1. SLA Management & Service Reporting

  • Lead the governance of Service Level Agreements (SLAs), including performance tracking, reporting, and escalation management.

  • Conduct root cause analysis (RCA) and implement remediation plans for missed SLAs.

  • Ensure timely and accurate reporting to internal and external stakeholders, with a focus on transparency and continuous improvement.

2. Stakeholder Engagement & Communication

  • Collaborate closely with function leads and team leads to resolve incidents, manage escalations, and improve service outcomes.

  • Facilitate regular performance review meetings and communicate SLA results effectively to stakeholders.

3. Data-Driven Performance Improvement

  • Analyze service performance data to identify trends, inefficiencies, and opportunities for improvement.

  • Propose and drive initiatives that enhance operational efficiency, productivity, and customer satisfaction.

  • Translate complex data into clear, impactful presentations and reports to support decision-making.

4. Financial & Operational Analysis

  • Support financial performance tracking and analysis related to service delivery.

  • Conduct ad-hoc analysis to support strategic planning and management decisions.

5. Reporting & Presentation Excellence

  • Develop and maintain dashboards, scorecards, and executive-level reports.

  • Present insights and recommendations in a clear, compelling manner tailored to diverse audiences.


  • 6 – 8 years of relevant experience in service performance, financial analysis, or project/ account management.
  • Strong proficiency in data analysis tools (e.g., Excel, Power BI) and presentation tools (e.g., PowerPoint).
  • Excellent communication skills in Mandarin and English.
  • Proven experience in stakeholder management, with the ability to influence and collaborate across teams.
  • Strong analytical mindset with a passion for solving problems and driving results.
  • Experience in client-facing roles or shared services environments is a plus, but not required – training will be provided.

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