DCL Communication Ltd Hiring! Full Time Customer Service Executive in Hong Kong, Earn up to HKD 20,000 - Ricebowl

Working Environment

Successful candidates will join our Customer Service & Service Engineering team, acts as the primary point of contact between DCL and our clients, ensuring a high-quality experience and resolving issues effectively. For the right candidate, we will offer practical on-job training and provide excellent career path in the future.

Core Responsibilities

• Contracts and quotations preparation: Preparing Quotations, SLA (Service Level Agreement) or Contracts from time to time in customer service team from time to time.
• Orders Management: Follow through both the internal and external procedures related to all projects created under customer service team.
• Inquiry Management: Handling customer questions via phone, email and documents while providing reliable product or service information.
• Problem Resolution: Identifying concerns, resolving complaints, and processing orders or claims.
• Administrative Support: Maintaining accurate customer records in CRM systems, documenting queries, and preparing service reports.

Qualifications

• A Certificate/Diploma in Administration or a commerce degree is preferred but not essential.
• Previous experience in the IT, engineering, or related industry will be an advantage.

Performance Metrics

• Able to maintain a good trust with all existing customers.
• Achieving a high percentage of maintenance contracts renewal.
• Data integrity within the CRM.
• Speed and accuracy of quote generation.