- Bukit Merah Central Region (Singapore) Singapore
GLOBLE ONE SERVICES MANAGEMENT Hiring! Full Time Customer service in Central Region (Singapore), Earn up to SGD 5,500 - Ricebowl
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Job Description
Responsibilities
Customer service is
the assistance and support a company provides to its customers before, during, and after a purchase or interaction
. It includes actions like answering questions, resolving issues, and offering guidance to ensure a positive experience, which can lead to increased customer satisfaction and loyalty. This support is delivered through various channels, including in-person, phone, email, and chatbots, aiming to build a strong and lasting relationship with customers.
Key aspects of customer service
Provides support throughout the customer journey:
Customer service extends beyond resolving complaints to include pre-sale assistance, product guidance, and post-sale support.
Aims to improve customer satisfaction and loyalty:
By providing excellent service, businesses can build a positive brand image and encourage repeat business, which is often more cost-effective than acquiring new customers.
Is delivered across multiple channels:
Interactions can happen in person, over the phone, via email, or through digital platforms like social media and AI-powered chatbots.
Is a strategic function:
It's considered a competitive advantage that can contribute to a company's revenue and is often as important to customers as the products or services themselves.
Encompasses both human and automated interactions:
While human-to-human interaction remains crucial, automated systems like chatbots and self-service platforms are also vital components of a modern customer service strategy.
the assistance and support a company provides to its customers before, during, and after a purchase or interaction
. It includes actions like answering questions, resolving issues, and offering guidance to ensure a positive experience, which can lead to increased customer satisfaction and loyalty. This support is delivered through various channels, including in-person, phone, email, and chatbots, aiming to build a strong and lasting relationship with customers.
Key aspects of customer service
Provides support throughout the customer journey:
Customer service extends beyond resolving complaints to include pre-sale assistance, product guidance, and post-sale support.
Aims to improve customer satisfaction and loyalty:
By providing excellent service, businesses can build a positive brand image and encourage repeat business, which is often more cost-effective than acquiring new customers.
Is delivered across multiple channels:
Interactions can happen in person, over the phone, via email, or through digital platforms like social media and AI-powered chatbots.
Is a strategic function:
It's considered a competitive advantage that can contribute to a company's revenue and is often as important to customers as the products or services themselves.
Encompasses both human and automated interactions:
While human-to-human interaction remains crucial, automated systems like chatbots and self-service platforms are also vital components of a modern customer service strategy.
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