Full Time Account Manager Jobs, in Handal Indah Sdn Bhd Johor Bahru - Ricebowl

Company Description Handal Indah Sdn Bhd (“Handal Indah”), a key subsidiary of HI Mobility Berhad, is a leading public transport operator in Malaysia under the well-recognised Causeway Link brand. Established in 1994, the company has grown from providing intracity services in Johor to operating a comprehensive network across Johor, Klang Valley, Melaka, and cross-border routes to Singapore. Handal Indah delivers smart, seamless, and sustainable mobility solutions through intracity, intercity, cross-border, and chartered bus services, serving millions of passengers each year. The company integrates electric vehicles into its fleet to reduce carbon emissions and advance sustainable transport. Supported by strategic partnerships and ongoing investment in technology, Handal Indah focuses on safe, reliable, and accessible public transport while contributing to a cleaner, greener future.

Role Description The Account Manager is responsible for managing and growing assigned customer accounts, ensuring high levels of satisfaction and retention. This contract, on-site role based in Johor Baharu involves serving as the main point of contact for clients, handling inquiries, resolving issues promptly, and coordinating service delivery with internal teams such as operations, finance, and customer service. The Account Manager will monitor account performance, prepare regular reports, and identify opportunities for upselling or cross-selling services that align with clients’ mobility needs. The role includes negotiating contract terms, supporting billing and payment follow-up, and maintaining accurate account records and documentation. The Account Manager will also gather client feedback, contribute to service improvement initiatives, and represent the company professionally in meetings and presentations.

Qualifications

• Strong client relationship management skills, including stakeholder communication, negotiation, and conflict resolution.
• Experience in account management, sales, or customer success, preferably within transportation, logistics, or service-based industries.
• Solid business acumen with the ability to analyze account performance, interpret data, and prepare clear reports and presentations.
• Organizational and time-management skills, with the ability to handle multiple accounts, prioritize tasks, and meet deadlines.
• Proficiency in MS Office (Excel, PowerPoint, Word) and familiarity with CRM or account management systems.
• Effective written and verbal communication skills in English; proficiency in Bahasa Malaysia and/or Mandarin is an advantage.
• Ability to work collaboratively with cross-functional teams and adapt in a fast-paced, operational environment.
• Diploma or degree in Business, Marketing, Management, or a related field; relevant work experience may be considered in lieu of formal education.
• Knowledge of public transport operations, mobility solutions, or service chartering is beneficial.
• Willingness to work