PIERIAN SINGAPORE PTE. LTD. Hiring! Full Time Executive - Accounts Receivable - Customer Operations in Central Region (Singapore), Earn up to SGD 2,500 - Ricebowl

This is 1-year contract position in Pierian Singapore Pte Ltd, and the selected candidate will be working with our client SMU.

Role Overview

You will support high-volume customer operations and end-to-end Accounts Receivable (AR) processes, ensuring timely billing, collections, and reconciliation while delivering excellent customer service.

Key Responsibilities

Customer Enquiries & Service Management

Manage high-volume inbound enquiries via ticketing systems(e.g., Zendesk/Freshdesk)

Provide accurate, professional, and timely responses(SLA-driven)

Escalate complex cases to relevant stakeholders with indefined timelines

Maintain proper documentation and logs of escalations

Accounts Receivable Operations

Process billing, receipting, and refunds accurately and ontime

Maintain up-to-date financial records in systems

Perform account reconciliation and resolve discrepancies

Handle debtor management and recovery (calls, emails, dunning)

Data entry, filing, and documentation

Assist in daily operations and pre-course checks

Handle ad hoc tasks as assigned

KPIs

Enquiries resolved within 3 working days

Billing/receipts/refunds processed within 5 working days

Requirements

Diploma or higher qualification

2+ years in customer service, operations, or finance (fresh graduates are welcome)

Experience in AR / billing / collections preferred

Ability to manage 70–80 tickets daily

Strong Excel skills and attention to detail

Exposure to ERP systems (SAP) and Zendesk/Freshdesk is advantageous

Strong professionalism and communication skills

Ability to work under tight timelines and KPI-driven environments

Compliance with data protection and financial regulations

Adaptability to evolving responsibilities

Working Conditions

Monday to Friday, 8:30 AM – 5:45 PM

Initially on-site (hybrid/off-site flexibility based on performance)

Fast-paced, high-volume and exciting environment

Compensation &Benefits

Competitive salary (commensurate with experience)

Performance Bonus based on achievement of KPIs and individual performance

Medical Insurance provided (in line with company policy)

CPF Contributions for Singapore Citizens and Permanent Residents in accordance with local regulations

Annual leave, sick leave, and benefits aligned with the Singapore Employment Act