Great Eastern Hiring! Full Time Manager, Digital Platform (GEGM) in Federal Territory - Ricebowl

About the Job

The Digital Platform Manager reports to the Head of Digital Transformation and is responsible for defining, managing, and enhancing the roadmap for digital platforms that support new business models and customer experiences. This role ensures platform interoperability, leverages analytics for personalization, and aligns platform initiatives with the company’s strategic transformation priorities.

• Define and manage the digital platform roadmap to support business growth and enable new business models including AI embedded.
• Drive platform enhancement and ensure seamless interoperability across systems and channels for an optimal customer experience.
• Utilize analytics and data insights to improve personalization and engagement across digital touchpoints.
• Oversee vendor relationships and service level agreements (SLAs) for platform services.
• Align platform initiatives with strategic transformation priorities and collaborate closely with IT, business units, and other stakeholders.
• Ensure scalability, security, and compliance of all digital platforms.
• Evaluate emerging technologies and recommend adoption to drive innovation.
• Support agile project delivery and continuous improvement cycles for digital platforms.

We are looking for people with

• We are seeking a talented and innovative Digital Solutions Manager to join GEGM Digital Transformation Department. The Digital Solution Manager will play a pivotal role in driving digital transformation initiatives, leveraging technology to enhance customer experience, streamline operations, and improve business efficiency.
• Degree Holder in Computer Science, Information Technology, or a related field.
• Minimum 3 - 5 years proven experience in digital transformation, digital strategy development, and project management, preferable in financial services industry.
• Strong knowledge of emerging technologies, including General Insurance related system and its operational processes in an asset
• Experience in managing digital platforms, preferably in insurance, financial services, or a related industry.
• Strong knowledge of platform architecture, integration, and digital customer engagement.
• Ability to translate business needs into technical requirements and platform solutions.
• Excellent project management, vendor management, and communication skills.
• Familiarity with data analytics, workflow automation, and customer experience design.
• Tertiary qualification in any fields. AMII or DMII qualifications - preferable but not compulsory. 4-8 years working experience in similar capacity.
• Broad based general insurance experience in sales & marketing. Product knowledge and underwriting skills. Interpersonal relationship building skills.
• Job knowledge and application, Business and organisational knowledge, IT knowledge, Underwriting, selling skills, Relationship building.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.