Job Responsibilities:
Responsible for welcoming customers in a courteous and prompt manner, ensure all customers are greeted properly and escorted to their reserved seats
Setting up for events including tear down after events
Review arrival list for all arrivals, taking note of VIPs and those with special requests
Oversee and coordinate all arrivals and departures of special customers(VIP)
Provide full assistance to customers concerning general queries at the lounge
Anticipate customers' needs and respond appropriately with a sense of urgency at all times
Deliver the highest quality and service standards to consistently meet and exceed customer expectations
Prepare and serve hot/cold beverages
Ensure drink recipes and procedures are clearly followed
Ensure proper labelling and refrigeration of food items
Furnish clients with above and beyond service to ensure a memorable and genuine experience
Expect and react promptly to customers' requirements and inquiries
Liaise closely with housekeeping/cleaners to ensure cleanliness and tidiness of work area
Ensure all customers' incidents/preferences are updated in the profile for record purposes