AURORA ART BEAUTY & WELLNESS ACADEMY PTE. LTD. Hiring! Full Time Admin Cum Sales executive in Southwest (Singapore), Earn up to SGD 4,000 - Ricebowl

JOB DESCRIPTION

Position: Admin Cum Sales Executive

Company: Aurora Art Beauty & Wellness Academy Pte. Ltd.

Employment Type: Full-Time

Location: Singapore

Department: Administration & Sales

Reports To: School Manager / Director

1. Job Purpose

The Admin Cum Sales Executive is responsible for the day-to-day administration of the Academy while supporting student enquiries, course sales, enrolment, customer service and follow-up.

The position requires a highly organised, customer-focused and sales-oriented individual who can manage administrative duties while actively supporting the Academy's student recruitment and revenue targets.

2. Key Responsibilities

A. Administration

• Handle daily administrative operations.

• Answer telephone calls, WhatsApp messages, emails and enquiries.

• Maintain student and customer records.

• Prepare quotations, invoices, receipts and administrative documents.

• Maintain course registration and enrolment records.

• Assist with student contracts, forms and documentation.

• Maintain filing systems and electronic records.

• Coordinate classroom and training schedules.

• Assist trainers with administrative and training arrangements.

• Monitor office supplies and administrative materials.

• Assist with preparation of reports and management records.

B. Sales & Enrolment

• Respond to enquiries from prospective students.

• Explain courses, fees, schedules, entry requirements and career opportunities.

• Follow up with prospective students through telephone, WhatsApp, email and other channels.

• Convert enquiries into student enrolments.

• Conduct student consultations and course recommendations.

• Prepare quotations and enrolment documents.

• Follow up on outstanding payments.

• Maintain accurate sales and enrolment records.

• Support promotional activities, open houses and education events.

C. Customer Service

• Provide professional and friendly service to students and customers.

• Handle general enquiries and customer feedback.

• Assist students with registration and course-related administrative matters.

• Follow up with students after enrolment.

• Escalate complaints or complex issues to the School Manager.

D. International Student Support

• Respond to overseas student enquiries.

• Assist international students with course information and administrative arrangements.

• Coordinate with relevant internal teams regarding international student arrangements.

• Maintain accurate documentation and communication records.

E. Sales & Marketing Support

• Assist the Marketing Executive with campaigns and promotional activities.

• Support social media enquiries and lead generation.

• Assist in preparing promotional materials and course information.

• Collect customer feedback and market information.

• Maintain prospective student databases.

3. Job Requirements

Education

• Minimum GCE 'O' Level / Diploma or equivalent.

• Diploma in Business Administration, Marketing, Sales or related field is an advantage.

Experience

• 1–2 years' experience in administration, customer service, sales, education or a related industry preferred.

• Fresh graduates with a strong sales attitude may be considered.

Skills

• Good spoken and written English.

• Good communication and interpersonal skills.

• Basic Microsoft Office / Google Workspace skills.

• Good organisational and administrative skills.

• Comfortable using WhatsApp and digital communication platforms.

• Sales and customer-service oriented.

• Able to manage multiple tasks and deadlines.

Personal Attributes

• Friendly and approachable.

• Positive and energetic.

• Target-oriented.

• Responsible and organised.

• Able to work independently and as part of a team.

• Professional appearance and communication.

• Willing to learn.

4. Key Performance Indicators (KPIs)

• Number of enquiries handled.

• Enquiry response time.

• Student enrolment conversion rate.

• Monthly sales/enrolment target.

• Customer satisfaction.

• Accuracy of administrative records.

• Timely completion of documentation.

• Student retention and follow-up quality.

5. Company Benefits

• Competitive basic salary.

• Monthly sales incentive/commission based on company policy.

• Performance bonus.

• Annual leave and medical leave in accordance with company policy and applicable Singapore employment requirements.

• Staff training and professional development.

• Subsidised or discounted Academy courses.

• Product and service staff discounts.

• Career advancement opportunities.

• Friendly and professional working environment.

• Opportunity to develop sales, education and business-management skills.

• Exposure to local and international students and clients.

6. Career Progression

Admin Cum Sales Executive Senior Sales & Admin Executive Sales & Operations Manager Centre Manager / Academy Manager