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Datadot Software Solution Hiring! Full Time Fortinet Resident Engineer in Selangor - Ricebowl

Fortinet Resident Engineer

Datadot Software Solution

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Working Location

  • Petaling Jaya Selangor Malaysia

Job Description

Responsibilities

Role Overview: We are seeking a highly skilled Resident Engineer with strong experience in Fortinet SD-WAN technologies to support enterprise WAN operations for a major multinational customer. The engineer will be stationed onsite at the customer premises and will be responsible for day-to-day network operations, troubleshooting, implementation, and escalation management.


Key Responsibilities

  • Provide onsite operational support for enterprise WAN and SD-WAN infrastructure.
  • Manage and support Fortinet SD-WAN deployments.
  • Monitor network performance and ensure service availability.
  • Troubleshoot WAN, routing, and connectivity issues.
  • Perform incident management and root cause analysis.
  • Support planned changes, upgrades, and maintenance activities.
  • Coordinate with service providers and OEM support teams.
  • Implement network configuration changes under change management process.
  • Maintain operational documentation and reports.
  • Provide technical escalation support to customer operations teams.


Required Experience

  • 4–8 years in enterprise network operations.
  • Minimum 3 years hands-on experience in SD-WAN support.
  • Experience in large enterprise environments is preferred.
  • Strong hands-on experience with Fortinet SD-WAN solutions.
  • Good knowledge of FortiGate firewall administration.
  • NSE 4 / NSE 5 / NSE 7
  • Fortinet Certified Professional


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