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Century Distribution Systems (Hong Kong) Limited Hiring! Full Time Business Analyst (Supply Chain Systems - Decision Intelligence) in Hong Kong - Ricebowl
Business Analyst (Supply Chain Systems - Decision Intelligence)
Century Distribution Systems (Hong Kong) Limited
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Job Description
Responsibilities
About the Role
We are looking for a Business Analyst who thinks from first principles , challenges assumptions, and enjoys solving complex operational problems. This role is not simply about gathering requirements or documenting processes. It is about understanding how supply chain operations truly work, how decisions are made, where operational friction exists, and how better systems can create better outcomes.
You will work at the intersection of:
Supply chain operations
Routing and planning
Operational decision-making
Product thinking
Process improvement
Automation and AI
Data and business intelligence
We are not looking for analysts who simply document what users ask for. We are looking for analysts who can:
Observe how work is done
Understand why decisions are made
Identify root causes
Challenge assumptions constructively
Translate operational knowledge into scalable system capabilities
Whether the challenge involves routing freight, allocating carrier capacity, handling exceptions, improving visibility, coordinating shipments, or designing operational workspaces, the goal remains the same:
Help build systems that enable better decisions and better operational outcomes.
The Kind of Problems You Will Work On
Operational Workspaces & Visibility
Help design systems that allow operations teams to understand and manage the complete operational picture.
Connect shipments, bookings, containers, schedules, documents, customer instructions, exceptions, and operational knowledge into coherent workflows.
Understand how operators coordinate work and identify opportunities to improve visibility and efficiency.
Routing, Planning & Allocation
Analyze how routing decisions are made across customers, carriers, schedules, allocations, and operational constraints.
Help define decision logic for routing recommendations, carrier selection, allocation management, and exception handling.
Translate customer SOPs, routing rules, carrier priorities, allocation commitments, and business constraints into scalable solution designs.
Support initiatives involving routing automation, planning optimization, and decision-support systems.
Process Improvement & Automation
Study operational processes and identify bottlenecks, workarounds, manual effort, and sources of complexity.
Recommend improvements that simplify workflows while maintaining business effectiveness.
Help design automation capabilities that reduce repetitive work and allow operators to focus on higher-value decision-making.
Product & Solution Design
Work closely with product owners, engineers, and operations teams to shape new features and capabilities.
Define business requirements, workflows, business rules, user journeys, acceptance criteria, and solution behavior.
Ensure solutions remain practical, scalable, and aligned with operational realities.
What We Value
We care more about how you think than how many methodologies or tools you know.
We value people who:
Think from first principles.
Seek to understand root causes rather than symptoms.
Ask thoughtful questions and challenge assumptions.
Enjoy understanding complex systems, workflows, and operational behavior.
Balance analytical thinking with practical execution.
Can simplify complexity without losing important business requirements.
Care about business outcomes, not just project completion.
Earn trust through ownership, reliability, and clear communication.
Maintain high standards in analysis, documentation, testing, and delivery.
Stay curious and continuously learn.
Key Responsibilities
Understand the Business
Learn how global supply chain operations function in practice.
Work closely with operations teams, customer service, planners, managers, and customers.
Understand booking processes, routing decisions, allocation management, scheduling, exception handling, and operational coordination.
Identify pain points, inefficiencies, risks, and opportunities for improvement.
Analyze & Design Solutions
Translate business challenges into clear solution concepts.
Create process maps, system flows, user journeys, business rules, and functional requirements.
Define how systems should behave in normal and exception scenarios.
Support solution design discussions and evaluate trade-offs between business needs and system complexity.
Support Product Delivery
Manage requirements throughout the delivery lifecycle.
Work closely with engineering teams during analysis, development, testing, and rollout.
Clarify requirements, answer questions, and ensure business intent remains clear.
Support release planning, rollout preparation, and change management activities.
Validate & Improve
Design test scenarios and acceptance criteria.
Validate that delivered solutions solve the intended business problem.
Analyze data, user feedback, and operational results after deployment.
Continuously identify improvement opportunities.
Who We’re Looking For
3+ years of experience in business analysis, product analysis, operations analysis, project delivery, or related roles.
Enjoy solving business and operational problems.
Are naturally curious and ask thoughtful questions.
Like understanding how systems, processes, and people interact.
Can break down ambiguous problems into structured, actionable pieces.
Are comfortable balancing detailed analysis with big-picture thinking.
Communicate clearly with both business users and technical teams.
Take ownership and follow through on commitments.
Are interested in learning supply chain operations and logistics if you do not already have experience.
Capabilities That Are Valuable
Supply Chain & Operational Analysis
Routing and planning analysis
Allocation and capacity management
Operational workflow analysis
Exception management
Business rules definition
SOP interpretation and translation
Process improvement
Supply chain and logistics operations
Business Analysis & Product Thinking
Requirements gathering and analysis
User story development
Process mapping
Impact analysis
Solution design
Stakeholder management
Acceptance criteria definition
Product discovery and validation
Data & Analytical Skills
Data investigation and validation
SQL querying and analysis
Reporting and trend analysis
Root cause investigation
KPI and operational performance analysis
Data-driven decision making
Delivery & Collaboration
Agile delivery practices
Testing and validation
Release support
Jira and collaboration platforms
Working effectively with software engineers
Cross-functional stakeholder coordination
Technologies & Tools You May Encounter
Our environment may include:
Supply chain and logistics platforms
SQL Server and relational databases
APIs and system integrations
Event-driven applications
Business intelligence and reporting tools
Jira and collaboration platforms
AI-assisted productivity tools
Documentation and knowledge-management platforms
Carrier integrations, EDI, routing engines, and operational planning systems
You do not need experience with every tool.
Strong analytical thinking, business understanding, curiosity, and learning ability are more important than tool familiarity.
You May Enjoy This Role If...
You often ask "Why?" before asking "What should we build?"
You enjoy understanding how complex organizations and operations work.
You like uncovering hidden assumptions and root causes.
You enjoy solving operational and business problems.
You are interested in logistics, routing, planning, optimization, and decision-making.
You prefer meaningful business impact over documentation for its own sake.
You enjoy working with both operators and engineers.
You like turning complexity into clarity.
What Success Looks Like
Success is not measured by the number of requirements documents produced.
Success means:
Operational problems are clearly understood.
Solutions address root causes rather than symptoms.
Routing and planning decisions become more effective and scalable.
Operational processes become simpler and more efficient.
Business and engineering teams remain aligned.
Users trust and adopt the solutions delivered.
Decision-making improves through better visibility, data, and automation.
The organization gains systems that are practical today and durable for the future.
Why Join Century
This is an opportunity to work on meaningful challenges at the intersection of:
Supply Chain + Operations + Product Thinking + Data + Automation + Decision Intelligence
You will help shape systems that directly influence how freight moves around the world.
If you enjoy understanding problems deeply, challenging assumptions, simplifying complexity, and helping build systems that create real operational impact, we would love to hear from you.
Benefits
5-days work week, public holiday
Monday to Friday, 9am to 5:30pm
Double pay and discretionary bonus
Medical & Dental Insurance
Friendly and stable working environment
Convenient working location, 2 mins to MTR station
Career development and growth opportunities
Full-time
We are looking for a Business Analyst who thinks from first principles , challenges assumptions, and enjoys solving complex operational problems. This role is not simply about gathering requirements or documenting processes. It is about understanding how supply chain operations truly work, how decisions are made, where operational friction exists, and how better systems can create better outcomes.
You will work at the intersection of:
Supply chain operations
Routing and planning
Operational decision-making
Product thinking
Process improvement
Automation and AI
Data and business intelligence
We are not looking for analysts who simply document what users ask for. We are looking for analysts who can:
Observe how work is done
Understand why decisions are made
Identify root causes
Challenge assumptions constructively
Translate operational knowledge into scalable system capabilities
Whether the challenge involves routing freight, allocating carrier capacity, handling exceptions, improving visibility, coordinating shipments, or designing operational workspaces, the goal remains the same:
Help build systems that enable better decisions and better operational outcomes.
The Kind of Problems You Will Work On
Operational Workspaces & Visibility
Help design systems that allow operations teams to understand and manage the complete operational picture.
Connect shipments, bookings, containers, schedules, documents, customer instructions, exceptions, and operational knowledge into coherent workflows.
Understand how operators coordinate work and identify opportunities to improve visibility and efficiency.
Routing, Planning & Allocation
Analyze how routing decisions are made across customers, carriers, schedules, allocations, and operational constraints.
Help define decision logic for routing recommendations, carrier selection, allocation management, and exception handling.
Translate customer SOPs, routing rules, carrier priorities, allocation commitments, and business constraints into scalable solution designs.
Support initiatives involving routing automation, planning optimization, and decision-support systems.
Process Improvement & Automation
Study operational processes and identify bottlenecks, workarounds, manual effort, and sources of complexity.
Recommend improvements that simplify workflows while maintaining business effectiveness.
Help design automation capabilities that reduce repetitive work and allow operators to focus on higher-value decision-making.
Product & Solution Design
Work closely with product owners, engineers, and operations teams to shape new features and capabilities.
Define business requirements, workflows, business rules, user journeys, acceptance criteria, and solution behavior.
Ensure solutions remain practical, scalable, and aligned with operational realities.
What We Value
We care more about how you think than how many methodologies or tools you know.
We value people who:
Think from first principles.
Seek to understand root causes rather than symptoms.
Ask thoughtful questions and challenge assumptions.
Enjoy understanding complex systems, workflows, and operational behavior.
Balance analytical thinking with practical execution.
Can simplify complexity without losing important business requirements.
Care about business outcomes, not just project completion.
Earn trust through ownership, reliability, and clear communication.
Maintain high standards in analysis, documentation, testing, and delivery.
Stay curious and continuously learn.
Key Responsibilities
Understand the Business
Learn how global supply chain operations function in practice.
Work closely with operations teams, customer service, planners, managers, and customers.
Understand booking processes, routing decisions, allocation management, scheduling, exception handling, and operational coordination.
Identify pain points, inefficiencies, risks, and opportunities for improvement.
Analyze & Design Solutions
Translate business challenges into clear solution concepts.
Create process maps, system flows, user journeys, business rules, and functional requirements.
Define how systems should behave in normal and exception scenarios.
Support solution design discussions and evaluate trade-offs between business needs and system complexity.
Support Product Delivery
Manage requirements throughout the delivery lifecycle.
Work closely with engineering teams during analysis, development, testing, and rollout.
Clarify requirements, answer questions, and ensure business intent remains clear.
Support release planning, rollout preparation, and change management activities.
Validate & Improve
Design test scenarios and acceptance criteria.
Validate that delivered solutions solve the intended business problem.
Analyze data, user feedback, and operational results after deployment.
Continuously identify improvement opportunities.
Who We’re Looking For
3+ years of experience in business analysis, product analysis, operations analysis, project delivery, or related roles.
Enjoy solving business and operational problems.
Are naturally curious and ask thoughtful questions.
Like understanding how systems, processes, and people interact.
Can break down ambiguous problems into structured, actionable pieces.
Are comfortable balancing detailed analysis with big-picture thinking.
Communicate clearly with both business users and technical teams.
Take ownership and follow through on commitments.
Are interested in learning supply chain operations and logistics if you do not already have experience.
Capabilities That Are Valuable
Supply Chain & Operational Analysis
Routing and planning analysis
Allocation and capacity management
Operational workflow analysis
Exception management
Business rules definition
SOP interpretation and translation
Process improvement
Supply chain and logistics operations
Business Analysis & Product Thinking
Requirements gathering and analysis
User story development
Process mapping
Impact analysis
Solution design
Stakeholder management
Acceptance criteria definition
Product discovery and validation
Data & Analytical Skills
Data investigation and validation
SQL querying and analysis
Reporting and trend analysis
Root cause investigation
KPI and operational performance analysis
Data-driven decision making
Delivery & Collaboration
Agile delivery practices
Testing and validation
Release support
Jira and collaboration platforms
Working effectively with software engineers
Cross-functional stakeholder coordination
Technologies & Tools You May Encounter
Our environment may include:
Supply chain and logistics platforms
SQL Server and relational databases
APIs and system integrations
Event-driven applications
Business intelligence and reporting tools
Jira and collaboration platforms
AI-assisted productivity tools
Documentation and knowledge-management platforms
Carrier integrations, EDI, routing engines, and operational planning systems
You do not need experience with every tool.
Strong analytical thinking, business understanding, curiosity, and learning ability are more important than tool familiarity.
You May Enjoy This Role If...
You often ask "Why?" before asking "What should we build?"
You enjoy understanding how complex organizations and operations work.
You like uncovering hidden assumptions and root causes.
You enjoy solving operational and business problems.
You are interested in logistics, routing, planning, optimization, and decision-making.
You prefer meaningful business impact over documentation for its own sake.
You enjoy working with both operators and engineers.
You like turning complexity into clarity.
What Success Looks Like
Success is not measured by the number of requirements documents produced.
Success means:
Operational problems are clearly understood.
Solutions address root causes rather than symptoms.
Routing and planning decisions become more effective and scalable.
Operational processes become simpler and more efficient.
Business and engineering teams remain aligned.
Users trust and adopt the solutions delivered.
Decision-making improves through better visibility, data, and automation.
The organization gains systems that are practical today and durable for the future.
Why Join Century
This is an opportunity to work on meaningful challenges at the intersection of:
Supply Chain + Operations + Product Thinking + Data + Automation + Decision Intelligence
You will help shape systems that directly influence how freight moves around the world.
If you enjoy understanding problems deeply, challenging assumptions, simplifying complexity, and helping build systems that create real operational impact, we would love to hear from you.
Benefits
5-days work week, public holiday
Monday to Friday, 9am to 5:30pm
Double pay and discretionary bonus
Medical & Dental Insurance
Friendly and stable working environment
Convenient working location, 2 mins to MTR station
Career development and growth opportunities
Full-time
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