- Singapore
EPOS Hiring! Full Time Project Operations (Project Ops) in - Ricebowl
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Job Description
Responsibilities
Key Responsibilities2. Pre-Deployment Client Coordination3. Information Gathering & Validation4. Cross-Functional Coordination5. System Configuration & Backend Setup6. Deployment Readiness & Go-Live Support7. Post-Deployment Support & Stabilization
- Project Requirement Review
- Review and understand all project requirements outlined in the job sheet
- Identify project scope, deliverables, dependencies, and special requirements
- Clarify any missing or unclear information with relevant stakeholders
- Conduct pre-deployment calls with clients to verify project readiness
- Confirm deployment timelines, operational requirements, and business processes
- Ensure clients are aware of the deployment plan and required preparations
- Collect all necessary business information, documents, and setup requirements from clients
- Verify the accuracy and completeness of information provided
- Ensure all project prerequisites are fulfilled before deployment
- Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements
- Track dependencies and follow up on outstanding tasks to ensure deployment readiness
- Escalate risks or blockers that may impact project timelines
- Create and configure client backend systems according to project requirements
- Set up required modules and configurations, including:
- QR tenant creation
- Menu creation and configuration
- User account setup
- Device assignment and configuration
- Other system setup requirements
- Perform internal validation to ensure configurations are deployment-ready
- Conduct final deployment readiness checks with both the assigned Trainer and Client
- Confirm all setup requirements have been completed prior to deployment
- Ensure smooth handover to the Trainer for onsite or remote deployment activities
- Provide operational support during the one-week stabilization period following deployment
- Monitor project progress and assist in resolving outstanding issues
- Coordinate with internal teams to rectify deployment-related issues promptly
- Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours
- Ensure all identified issues are tracked, communicated, and resolved within agreed timelines
- Deployment readiness achieved before scheduled go-live
- Accuracy and completeness of backend setup
- Timely resolution of post-deployment issues
- Effective coordination across internal teams
- Positive client deployment experience and satisfaction
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