MyFirst Hiring! Full Time Ecommerce Specialist in Federal Territory - Ricebowl

Company Description myFirst is a child-focused technology ecosystem offering fun, safe devices, secure apps, connected services, and a dedicated kids social platform, myFirst Circle. The product range includes smartwatches, cameras, headphones, smart sketch boards, 3D pens, and more, allowing children to explore technology in age-appropriate ways. Connected services enable kids to communicate via messaging, voice notes, and video and voice calls, while enjoying features like photo sharing, reminders, music, and activity tracking. Parents benefit from advanced GPS, WiFi, and GSM-based location tracking, geo-fencing, and SOS alerts to help keep children safe. myFirst Circle provides a private, ad-free environment with no strangers, ensuring only real, trusted connections between kids, their friends, and family members.

Role Description The Ecommerce Specialist will manage and optimize myFirst’s online sales channels, including marketplaces and the company’s own ecommerce platforms, to drive revenue and enhance the customer shopping experience. Day-to-day responsibilities include maintaining product listings, monitoring inventory and pricing, coordinating promotions, and ensuring accurate and compelling product content. The role involves analyzing sales performance, customer behavior, and marketing campaigns to identify opportunities for growth, as well as collaborating with marketing, operations, and customer service teams to support seamless order fulfillment and post-purchase experiences. The Ecommerce Specialist will also help troubleshoot platform issues, respond to ecommerce-related inquiries, and contribute to ongoing improvements in processes and tools. This is a full-time, on-site role based in WP. Kuala Lumpur.

Qualifications

• Candidates should possess strong E-Commerce and Sales skills, with experience managing online stores or marketplaces and driving digital revenue growth.
• Candidates should possess solid Analytical Skills to interpret data, track key performance indicators, and make data-informed decisions for optimization.
• Candidates should possess excellent Customer Service capabilities to support online shoppers, resolve issues promptly, and maintain a positive brand experience.
• Candidates should possess clear and professional Communication skills for collaborating with internal teams and engaging with external partners or customers.
• Relevant skills such as familiarity with ecommerce platforms (e.g., Shopify, Lazada, Shopee, Amazon), basic digital marketing knowledge, and proficiency in MS Excel or similar tools are beneficial.
• A diploma or degree in Business, Marketing, E-Commerce, or a related field, and prior experience in online retail or consumer electronics, is an advantage.
• Ability to work on-site in WP. Kuala Lumpur, manage multiple tasks, and adapt quickly in a fast-paced, child-focused tech environment.