Ad Astra Consultants Hiring! Full Time Business Analyst in Federal Territory - Ricebowl

Hiring: Business Analyst – APAC Consumer Servicing

We are looking for an experienced Business Analyst to join our APAC Consumer Servicing Technology team. The role will act as a key bridge between business stakeholders and technology delivery teams, driving requirements and improvements across consumer-facing servicing platforms.

Location: KL, Malaysia

Department: Technology Servicing, APAC

Job Type : 1 year Contract (Extendable)

Key Responsibilities

• Lead requirements gathering, workshops and stakeholder discussions

• Develop BRDs, user stories, process flows, use cases & acceptance criteria

• Analyse business processes and identify improvement opportunities

• Partner with Product Owners, Technology and Project teams

• Support Agile/Scrum delivery, UAT, backlog grooming and go-live activities

• Manage senior stakeholders across multiple APAC markets

• Ensure requirements traceability, documentation and governance

Key Requirements

• 10+ years of Business Analyst experience in technology/digital transformation

• Strong stakeholder management and communication skills

• Experience with consumer servicing, CRM, digital portals or contact centre platforms

• Strong knowledge of Agile/Scrum methodologies

• Proficiency in Jira, Confluence, Visio & MS Office

• Financial Services experience (Banking/Insurance) strongly preferred