Hilti Hiring! Full Time Team Leader - Process Expert, Maintenance Service in New Territories, Hong Kong - Ricebowl

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.

Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

As an employer, we have created a caring and performance-oriented culture for our employees. We are thrilled to be recognized as the 4th Best Workplaces in Asia 2024 by Great Place to Work Institute &  Hilti Hong Kong is  listed as one of the  Best Workplaces   in Hong Kong 2024!

• Play a critical role in delivering Hilti’s best-in-class after-sales service, driving strong business impact through maintaining high service levels and quality

• Ensure effective cost control and value creation within the repair service by reducing repair failures and faults

• Lead and manage the Repair team across Hong Kong & Macau, ensuring consistently high service standards and sustained operational excellence

• Coach, train, and develop team members to strengthen capabilities and foster a culture of continuous improvement

• Influence and motivate the team to consistently achieve and exceed key performance indicators (KPIs) across quality, cost, and efficiency

• Drive optimization and continuous improvement of workshop processes to enhance productivity, efficiency, and service quality

• Foster a performance-driven culture focused on accountability, operational excellence, and customer satisfaction

• Gain regional exposure through participation in Greater China initiatives, including operational excellence projects and pilot testing of new processes

• Long-term career development opportunities

• Birthday leave, volunteer leave, family care leave

• Medical insurance covering dependents

• Additional MPF voluntary employer contribution

• Degree holder in Engineering or related disciplines

• Minimum 3 years of experience in repair, maintenance, or operations management with previous experience in leading a team

• Understanding / ability to learn and manage the change by adopting new management processes (Quality / Costs / Efficiency/ training of team members); Change agent for lean repair process for the team & active driver of mid to big CIP projects; developing & executing training plans for assigned employees

• Solid understanding of service documentations and following requirements for diagnosis, repair and testing

• Understanding of quality management and Lean principles

• Customer oriented and understanding of service operations with proven success record of operational excellence and continuous improvement

• Fluent in both written and spoken English and Cantonese (Mandarin is a plus)

• Someone with potential and high ambitious to move to next level in their career

• Experience in SAP usage is an advantage

• Work location in Tuen Mun, close to MTR station

• Travel across Taiwan and Shanghai, if any

• Our end-to-end recruitment process may last between 4 and 8 weeks

• We are committed to having all applications reviewed by Talent Acquisition team, we stand by our people centric approach to everything we do

• Only shortlisted candidate will be contacted for further steps
  

We wish you the best in your application process. Interested applicants please submit your CV by clicking the "Apply Now" button.