W Kuala Lumpur Hiring! Full Time Service expert in Federal Territory - Ricebowl

Company Description W Kuala Lumpur is a contemporary lifestyle hotel that reflects the dynamic energy of Malaysia’s capital city. Located in the heart of Kuala Lumpur, the hotel blends modern luxury with a bold, vibrant atmosphere that redefines the local hospitality scene. It offers guests an immersive experience that celebrates the city’s evolution from its historic roots to its cosmopolitan present. Team members join a forward-thinking environment that values creativity, inclusivity, and personalized service. Working at W Kuala Lumpur means contributing to a brand that is constantly evolving and setting new standards in urban hospitality.

Role Description The Service Expert is a full-time, on-site position based at W Kuala Lumpur in Wilayah Persekutuan (WP) Kuala Lumpur. In this role, the Service Expert provides exceptional guest service throughout the guest journey, including check-in, check-out, reservations, and responding to inquiries. Daily tasks include greeting and assisting guests, handling requests and concerns, coordinating with other departments to ensure smooth operations, and promoting hotel facilities and services. The Service Expert supports upselling and sales initiatives, maintains accurate billing and payment records, and adheres to brand standards and operational procedures. This role requires a strong guest-focused mindset, timely and professional communication, and a commitment to creating memorable experiences for all visitors.

Qualifications

• Candidates should possess strong Customer Service and Communication skills to interact effectively with guests and colleagues.
• Candidates should possess solid Sales and Finance skills to support upselling, billing accuracy, and basic revenue-related activities.
• Candidates should possess good Analytical Skills to handle guest issues, prioritize tasks, and make sound decisions in a fast-paced environment.
• Candidates should possess teamwork, time management, and problem-solving skills to deliver consistent, high-quality service.
• Previous experience in hospitality, front office, or guest relations is beneficial.
• Proficiency in English is required; additional language skills are an advantage.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.