MERCATA GROUP PTE. LTD. Hiring! Full Time Operations Executive in Central Region (Singapore), Earn up to SGD 3,500 - Ricebowl

• Key Responsibilities:
• Serve as primary point of contact for customers on sea freight shipments and enquiries
• Coordinate import, export, and cross-trade shipments in accordance with customer requirements
• Manage end-to-end shipment coordination (booking, arrival notice, documentation, transportation, tracking, and insurance)
• Liaise with carriers, forwarders, warehouses, transport providers, overseas agents and internal teams
• Ensure accuracy of shipping documentation (BL, Switch BL, invoices, permits, etc.) including verification of shipping costings
• Register customer records and shipment data in system
• Monitor shipment status and proactively update customers on delays or issues
• Handle shipments issues and resolve service-related complaints professionally
• Ensure compliance with regulatory and company procedures
• Prepare relevant operational and service performance reports
• Participate in process improvement and service quality initiatives

Mercata Group Pte Ltd is a commodity trading company founded in 2023 by experienced traders and bankers in Singapore and have subsidiaries internationally.