Job Title:
Lead Generation Specialist (Immediate / Temp Short Term)
Role Overview
We are seeking a responsive and communicative Lead Generation Specialist for an Immediate short-term project to manage inbound and outbound WhatsApp communications. Your primary responsibility will be answering incoming messages promptly, qualifying prospective leads, and routing interested prospects to our team for initial consultations.
Key Responsibilities
Manage Communications:
Respond to all incoming WhatsApp messages in a timely, professional, and engaging manner.
Lead Qualification:
Ask key qualifying questions using provided scripts and guidelines to determine lead fit.
Appointment Setting:
Schedule qualified leads for discovery calls or transfer high-value inquiries directly to the sales team.
Data Tracking:
Record conversation outcomes, lead contact details, and status updates accurately in our tracking sheet/CRM.
Follow-Ups:
Conduct prompt follow-ups with cold or non-responsive leads to maintain engagement.
Requirements
Proven experience in customer service, chat support, or lead generation (WhatsApp/messaging experience preferred).
High responsiveness during agreed working hours with excellent written communication skills.
Strong command of English (additional languages are a plus).
Tech-savvy with access to a reliable smartphone, stable internet connection, and a laptop.
Ability to strictly follow communication scripts while maintaining a natural, conversational tone.
Preference towards candidates who can join immediately.
NOVI Health is a Singapore-based medical practice and health technology company that aims to reverse chronic disease and empower all to lead healthier lives. It was founded by a group of medical specialists whose philosophy is grounded in holistic, preventative and integrative healthcare.
We combine personalised clinical care, health technologies, behavioural and data science, and lifestyle management to prevent, manage or even reverse chronic diseases such as diabetes, high blood pressure and high cholesterol.
Our team of medical specialists and health coaches help the healthy get healthier, reduce risk for those at-risk, and comprehensively improve outcomes for those with chronic metabolic diseases. We partner our clients to help them build the best versions of themselves – by being healthier every day.