- Hong Kong Hong Kong
ROHLIG HONG KONG LIMITED Hiring! Full Time Customer Relations Officer - Executive in Hong Kong - Ricebowl
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Job Description
Responsibilities
About the role
As part of rapid expansion in Greater China, this role offers an excellent opportunity to join as a Customer Relations Officer / Executive in our Hong Kong branch located in Kwun Tong. You will support the Business Development Manager throughout the sales process and implement inside sales strategies to achieve business growth targets and objectives.
Key responsibilities
Support the Business Development Manager throughout the sales process
Implement inside sales strategies to achieve business growth targets and objectives
Oversee lead generation activities and strategies to acquire new clients
Identify opportunities for upselling and cross-selling additional services to existing customers
Manage and enhance customer relationships to drive satisfaction, retention, and business growth
Deliver top-tier customer service that exceeds customer expectations
Answer customer and overseas emails/faxes promptly with professional replies (same-day reply)
Communicate effectively with overseas offices and agents regarding sales and new orders
Handle customer orders and issue professional-looking quotations and documents
Update customer information accurately in EDI Enterprise
Stay up-to-date on industry-related issues and rate levels
Work closely with other internal departments to provide full support on customer issues
Be aware of and follow credit control procedures and company policies
Report any special occasions or issues to superiors on time and perform ad-hoc duties as assigned
About you
Diploma or Bachelor's Degree in logistics management or related disciplines
Minimum 2 years working experience in logistics/freight forwarder industry
Able to communicate effectively in English & Mandarin, both verbally and in written
Strong customer service mindset with excellent communication, interpersonal, and problem-solving skills
Detail-oriented, responsible, and capable of handling quotations, orders, and rate inquiries accurately
Good sense of credit control awareness and adherence to operational procedures
Benefits
Attractive base salary with performance bonuses
5-day work week
Medical benefits
Interested parties please email your resume with current & expected salary and earliest available date to [email redacted, apply via Company website]
All information received will be kept in strict confidence and only for employment-related purpose.
Full-time
As part of rapid expansion in Greater China, this role offers an excellent opportunity to join as a Customer Relations Officer / Executive in our Hong Kong branch located in Kwun Tong. You will support the Business Development Manager throughout the sales process and implement inside sales strategies to achieve business growth targets and objectives.
Key responsibilities
Support the Business Development Manager throughout the sales process
Implement inside sales strategies to achieve business growth targets and objectives
Oversee lead generation activities and strategies to acquire new clients
Identify opportunities for upselling and cross-selling additional services to existing customers
Manage and enhance customer relationships to drive satisfaction, retention, and business growth
Deliver top-tier customer service that exceeds customer expectations
Answer customer and overseas emails/faxes promptly with professional replies (same-day reply)
Communicate effectively with overseas offices and agents regarding sales and new orders
Handle customer orders and issue professional-looking quotations and documents
Update customer information accurately in EDI Enterprise
Stay up-to-date on industry-related issues and rate levels
Work closely with other internal departments to provide full support on customer issues
Be aware of and follow credit control procedures and company policies
Report any special occasions or issues to superiors on time and perform ad-hoc duties as assigned
About you
Diploma or Bachelor's Degree in logistics management or related disciplines
Minimum 2 years working experience in logistics/freight forwarder industry
Able to communicate effectively in English & Mandarin, both verbally and in written
Strong customer service mindset with excellent communication, interpersonal, and problem-solving skills
Detail-oriented, responsible, and capable of handling quotations, orders, and rate inquiries accurately
Good sense of credit control awareness and adherence to operational procedures
Benefits
Attractive base salary with performance bonuses
5-day work week
Medical benefits
Interested parties please email your resume with current & expected salary and earliest available date to [email redacted, apply via Company website]
All information received will be kept in strict confidence and only for employment-related purpose.
Full-time
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