Key Responsibilities
Manage enterprise software applications and business-critical systems.
Lead software development, implementation, and support teams.
Oversee application lifecycle management including upgrades, patches, and maintenance.
Coordinate with business stakeholders to gather requirements and improve application functionality.
Ensure application availability, performance, security, and scalability.
Manage incidents, problem resolution, and change management activities.
Monitor application KPIs, SLAs, and operational performance.
Support digital transformation and automation initiatives.
Manage vendor coordination and third-party software support.
Participate in architecture planning and technical decision-making.
Ensure compliance with cybersecurity, governance, and audit requirements.
Prepare technical documentation, reports, and project updates.
Lead Agile/Scrum project delivery activities.
Required Skills & Experience
Mandatory Skills
10 years of experience in software/application management or application support.
Strong knowledge of enterprise applications and software systems.
Experience managing software development and support teams.
Strong understanding of SDLC, ITIL, and Agile methodologies.
Experience with application deployment and release management.
Knowledge of databases, APIs, and system integrations.
Experience with cloud platforms such as AWS, Azure, or GCP.
Strong troubleshooting and problem-management skills.
Experience with incident, change, and service management processes.
Knowledge of cybersecurity and application governance standards.
Preferred Skills
Experience with ERP, CRM, HRMS, or enterprise platforms.
Knowledge of DevOps tools and CI/CD pipelines.
Experience with Docker, Kubernetes, and automation tools.
Familiarity with monitoring tools and reporting dashboards.
PMP, ITIL, Scrum Master, or cloud certifications preferred.
Educational Qualification
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
Master’s degree or relevant certifications will be an added advantage.
A leading network and infrastructure systems integrator specializing in the provision and management of a wide range of technology solutions and services. We are focused on providing services around Enterprise solutions, Custom solutions and Business Intelligence solutions. We help our customers implement these solutions through our skilled consulting services, implementation services, application management services and through infrastructure management services. We deliver our services through a global delivery model using a blended team of onsite and offshore consultants depending on the needs of the customers and nature of the engagement.