Make an impact by:
Support and troubleshoot Voice Access network infrastructure to ensure business objectives and network reliability targets are achieved.
Perform fault diagnosis, troubleshooting, and resolution activities, as well as support project implementation and network upgrades.
Collaborate with Transmission and cross-functional teams to investigate and resolve network-related issues in a timely manner.
Manage and respond to 24x7 Business As Usual (BAU) operational requests from internal stakeholders, ensuring service level commitments are met.
Support, maintain, and administer telecommunications and IT equipment to ensure optimal performance and availability.
Participate in standby and on-call duties, including responding to after-hours activations and critical incidents.
Maintain operational documentation and adhere to established processes and procedures.
Perform any other duties and assignments as assigned by the Manager.
Skills for success:
NITEC / Diploma
CCNA certification is an added advantage.
Working knowledge of Linux operating systems and administration.
Strong troubleshooting and problem-solving skills.
Ability to work independently as well as collaboratively within a team environment.
Good communication and stakeholder management skills.
The Singtel Group is Asia's leading communications group, providing a wide spectrum of multimedia and infocomms technology (ICT) solutions across 3 global business units.
Group Consumer focuses on next-generation communication, infotainment and technology services to consumers and small businesses. Group Enterprise provides innovative and comprehensive ICT solutions, i.e. satellite services, international data and managed services, cloud computing, enterprise mobility services, and end-to-end solutions. Group Digital L!fe strives to bring people together with a cutting edge mix of digital services such as NextGen TV, e-books, music, digital concierge, cloud-based gaming and hyperlocal content.
Headquartered in Singapore, Singtel’s 130 years of operating experience has played a pivotal role in the country’s transformation into a major communications hub. Our Australian arm, Optus is an innovative leader in integrated telecommunications. Through our strategic investments in five regional mobile operators, Telkomsel, Globe Telecom, Advanced Info Service, PBTL, and Bharti Airtel, we are a major communications player in Asia and Africa.
Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We have a vast network of offices in countries and territories throughout Asia Pacific, in Europe, USA and Australia. The Group employs more than 21,000 staff worldwide and has served 468 million mobile customers globally as of 31 March 2013.