Job Summary
We are seeking a customer-focused Retail Sales Consultant to assist walk-in and appointment-based customers in selecting fine jewellery and diamonds, build lasting client relationships, and help grow our retail presence in Singapore.
Responsibilities
Greet and assist customers in the showroom by understanding their preferences, occasions, and budget to recommend suitable jewellery
Present and explain jewellery pieces, diamond quality (4Cs), and certification (IGI/GIA) to help customers make informed decisions
Educate customers on the value and benefits of lab-grown versus natural diamonds to support their purchase choices
Achieve individual and store sales targets by actively engaging customers and closing sales
Process sales transactions, invoicing, and manage after-sales services including repairs, resizing, and exchanges accurately
Maintain showroom presentation, display standards, and ensure inventory accuracy to provide a pleasant shopping environment
Build and maintain a client database; follow up with customers to encourage repeat business and referrals
Handle customer inquiries via walk-in, phone, and WhatsApp promptly and professionally
Stay updated on jewellery trends, new collections, and competitor offerings to provide relevant product knowledge
Coordinate with the back office and factory team on custom orders and special requests to ensure customer satisfaction
Preferred competencies and qualifications
Minimum 1-2 years of retail sales experience, preferably in jewellery, watches, or luxury goods
Strong interpersonal and communication skills to engage customers effectively
Presentable, well-groomed, and customer-service oriented to represent the brand professionally
Basic knowledge of diamonds and gemstones (training will be provided)
Proficient in basic computer and POS systems
Able to work retail hours, including weekends and public holidays