Fragomen Hiring! Full Time Finance Shared Services Specialist II (AR) in Federal Territory - Ricebowl

Job Description

This role supports the Accounts Receivable (AR) function by ensuring the accurate and timely billing, collection, and reconciliation of customer accounts. This role is responsible for maintaining the integrity of receivables, supporting month-end activities, driving process improvements, and providing guidance to junior team members while ensuring compliance with company policies and financial controls.

Key Responsibilities

Collections Monitoring & Issue Resolution Support

• Analyse customer ageing reports and outstanding balances to identify overdue
• Determine appropriate resolution actions, including:
  • Customer collection follow-up and payment negotiation.
  • Liaising with Billing team for invoice corrections or adjustments.
  • Engaging Business teams to clarify contract, pricing, or service-related issues.
• Manage end-to-end resolution of assigned receivables cases and ensure timely closure.
Track outstanding disputes and overdue cases, ensuring follow-up actions are completed within SLA.

• 
  

Dispute Resolution

• Investigate billing, payment, and account discrepancies.
• Coordinate with internal stakeholders to resolve disputes and unblock payment delays.
Ensure proper documentation of dispute cases and resolution outcomes.

• 
  

Stakeholder Management

• Communicate with customers regarding overdue accounts and payment status.
• Collaborate with Billing, Sales, and Business teams to resolve receivables issues.
Respond to internal and external enquiries related to overdue accounts and disputes.

• 
  

Reporting & Reconciliation

• Support reconciliation of disputed or overdue customer accounts.
• Maintain accurate records of collection activities and case updates.
Prepare ageing analysis and collection status reports.

• 
  

Compliance & Controls

• Ensure compliance with company policies, SOPs, and internal approval guidelines.
Maintain audit trail and proper documentation for all collection cases.

• 
  

Process Improvement

• Identify opportunities to improve AR processes and operational efficiency.
Support automation, standardization, and continuous improvement initiatives within the shared services team.

• 
  

Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related discipline.
• At least 4 years of experience in Accounts Receivable, Finance, Accounting, or a Shared Services environment.
• Strong knowledge of billing, collections, customer account reconciliation, and cash application processes.
• Experience supporting month-end closing activities and financial reconciliations.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Demonstrated ability to work independently and provide guidance to junior team members.
• Good verbal and written communication skills with the ability to collaborate effectively with internal and external stakeholders.
• Advanced proficiency in Microsoft Excel. Experience with ERP systems (e.g., SAP, Oracle) is preferred.
• Proactive, adaptable, and committed to continuous process improvement.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.