IITMatrix Hiring! Full Time Support Engineer in - Ricebowl

Job Description & Requirements

There is an onsite L1/L2 Support Engg role providing operational support for cloud-hosted applications and infrastructure, primarily on AWS.

Key requirements are

5+ years of experience in Application support, production support, technical operations, TechOps or related roles

Strong knowledge of AWS cloud services and operational support

Role Overview

We are seeking a highly motivated and experienced Senior Ll/L2 Support Engineer tojoin the TechOps team and provide operational support for digital platforms, e-commerce applications, and customer-facing systems.The successful candidate will serve as the primary point of contact for production incidents, service requests, and operational issues, ensuring timely resolution and high platform availability.

Required Skills & Experience

Technical Skills

• 5+ years of experience in Application Support, Production Support, TechnicalOperations, TechOps, or related roles.
• Strong knowledge of AWS cloud services and operational support.
• Good understanding of cloud-native application architecture.
• Experience supporting:
• Digital platforms
• E-commerce systems
• Customer-facing web applications
• Mobile applications
• Knowledge Of CDN technologies and content delivery architecture.
• Experience with monitoring and observability platforms such as:
• Data dog
• New Relic
• Dynatrace
• AppDynamics
• Grafana
• CloudWatch
• Familiarity with APM (Application Performance Monitoring) concepts.
• Understanding Of SRE principles and operational best practices.
• Strong knowledge Of:
• APIs
• Microservices
• Web services
• System integrations
• Authentication and authorization flows
• Experience using ticketing and ITSM platforms (Jira Service Management, ServiceNow, etc.).
• Understanding of Incident, Problem, and Change Management processes.
• Familiarity with log analysis tools such as Elasticsearch, Kibana, Splunk, orCloudWatch Logs