Job Summary
We are seeking an Assistant Manager to support management in overseeing daily business operations, manpower coordination, customer relationships, and operational performance. The role involves assisting with planning, staff supervision, resource allocation, and implementation of company policies and procedures.
Responsibilities
Assist the Manager in planning and managing daily operations to ensure smooth business workflow
Coordinate manpower deployment, work schedules, and resource allocation to optimize operational efficiency
Supervise supervisors and operational staff to ensure timely and quality completion of tasks
Monitor staff performance, attendance, and productivity to maintain high operational standards
Manage customer relationships by handling client enquiries and ensuring customer satisfaction
Monitor service quality and enforce adherence to company standards and procedures
Assist in preparing quotations, business proposals, and identifying new business opportunities
Review operational reports and provide actionable feedback to management for continuous improvement
Coordinate communication and collaboration with customers, suppliers, and internal departments
Assist in controlling operational costs and managing resources to support budget adherence
Identify operational issues and support the implementation of corrective actions to resolve them
Ensure compliance with company policies, standard operating procedures (SOPs), and workplace safety requirements
Assist in conducting staff training, organizing meetings, and supporting performance evaluations
Prepare reports and provide regular operational updates to management