Ampstek Hiring! Full Time Support Engineer in - Ricebowl

About Us:

AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact.

With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed.

Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.

About the Role:

Job Title: Cisco UCM - Support Engineer

Location: Singapore Hybrid

Type of Hiring Contract

Description:

• Administer and support Cisco UCM / Unified Communications Manager environments.
• Administer and support Cisco Webex Cloud services.

Design, implement and support interoperability between:

• Cisco Video Conferencing
• Cisco UCM
• Webex Cloud
• Zoom, Teams
• Support Cisco Room Series, Webex Room devices, codecs, collaboration endpoints and associated peripherals.
• Provide L2/L3 operational support for conference rooms and collaboration technologies.
• Plan and execute VC technology refresh projects.
• Provide technical support for Client Events and other high-profile corporate events.
• Collaborate closely with the Global Design team to align with the latest room design standards and updates.
• Coordinate with the Places team and AV vendors to ensure design accuracy and technical alignment.

Mandatory Skills:

• Cisco UCM / CUCM
• Cisco Video Conferencing
• Cisco Webex Room devices
• Cisco codecs/endpoints
• SIP
• H.323
• Video conferencing protocols
• Webex
• Zoom, Teams
• Incident / change management
• Network fundamentals – TCP/IP, DNS, DHCP, QoS, VLANs