SNF Cake Ingredients Hiring! Full Time Customer Service in Kedah - Ricebowl

About the role

We are looking for a positive, responsible, high-energy and strong communicator to join our team as a Customer Service representative.This role is responsible for front desk reception, handling customer enquiries, customer coordination and assignment, order follow-up and after-sales support. You will assist in communicating the company's latest updates and arrangements while coordinating closely with internal teams to ensure customers receive timely, accurate and professional service.

Key responsibilities

• Manage front desk reception and welcome customers, suppliers and visitors in a professional, polite and friendly manner

• Respond to customer enquiries through WhatsApp, phone calls, social media and other communication platforms

• Understand customer needs and coordinate, categorise and assign customers to the appropriate Sales representative or person in charge

• Follow up on customer assignments to ensure enquiries are handled promptly by the correct team or person

• Assist customers with product information, pricing, stock availability and basic product enquiries

• Receive and process customer orders accurately

• Follow up on order status, shipment and delivery arrangements

• Handle customer complaints, returns, exchanges and other after-sales matters

• Coordinate with Sales, Warehouse, Delivery and other departments regarding customer orders and issues

• Maintain and update customer information, order records, customer assignment records and related documentation

About you

• SPM / Diploma or above

• Experience in Customer Service, Front Desk, Receptionist, Retail, Sales Support or related roles is an advantage

• Fresh graduates are welcome to apply

• Good communication and interpersonal skills

• Proactive in communicating with customers rather than waiting passively for responses

• Able to understand customer needs and assign customers to the appropriate person or department

• Able to handle the pressure of customer-facing communication and remain professional and calm when dealing with complaints, urgent requests or difficult customers

• Strong problem-solving and follow-up skills

• Familiar with Microsoft Office and basic computer applications

• Comfortable using WhatsApp, social media and online communication tools

What We Are Looking For

We are not looking for someone who only replies to customer messages.

We are looking for someone who is positive, energetic, proactive and comfortable representing the company when dealing with customers.

Besides handling customer enquiries, this person should be able to manage front desk responsibilities, assign customers correctly, follow up on customer matters and communicate the company's latest information and arrangements accurately.

Even during busy periods or when dealing with urgent requests and complaints, the candidate should be able to maintain a positive attitude, professional image and good working pace.