- Bayan Lepas Pulau Pinang Malaysia
DHL Global Forwarding Hiring! Full Time Executive, Customer Service in Pulau Pinang - Ricebowl
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Job Description
Responsibilities
Key Responsibilities
- Serve as the main point of contact for assigned customers.
- Process booking orders and coordinate shipment handovers to Operations.
- Monitor shipment status and proactively communicate updates and exceptions.
- Handle customer inquiries, complaints, claims, and feedback professionally.
- Provide spot quotations and identify up-selling and cross-selling opportunities.
- Build strong customer relationships and support customer retention.
- Collaborate with internal teams to ensure smooth shipment execution and service excellence.
- Support sustainability initiatives and customer requests related to Go Green programs.
- Customer-focused with excellent communication skills.
- Strong problem-solving and coordination abilities.
- Ability to thrive in a fast-paced logistics environment.
- Team player with a passion for delivering outstanding service.
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