- Singapore
PERSOL Hiring! Full Time IT Support Specialist in , Earn up to SGD 6,000 - Ricebowl
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Job Description
Responsibilities
Brief Summary
Join a dynamic support team as a
Support Desk Engineer (Day Shift Only)
, where you will provide exceptional technical assistance for Microsoft 365 to a diverse clientele.
Responsibilities
Deliver end-user technical support for Microsoft 365, focusing on meeting the needs of Japanese-speaking clients.
Manage incidents and service requests, performing initial troubleshooting and escalating issues as necessary.
Oversee user accounts, permissions, and configuration modifications.
Execute operational tasks related to Microsoft 365 using PowerShell, including administration and automation of routine tasks.
Create and manage support tickets, documenting troubleshooting processes and resolutions using ITSM tools.
Collaborate with internal teams and vendors to facilitate issue resolution and ensure timely follow-ups.
Maintain and update knowledge articles, standard operating procedures (SOPs), and frequently asked questions (FAQs).
Provide support coverage during standard business hours in accordance with the assigned day-shift schedule.
Requirements
Minimum Diploma in a relevant field.
3-5 years of experience in IT Helpdesk or Service Desk support.
Strong understanding of Microsoft 365 fundamentals and support operations.
Preferred experience in PowerShell scripting and administration.
Familiarity with ITSM tools such as ServiceNow, Zendesk, or Dynamics 365.
Hands-on experience with Microsoft Exchange Online, Teams, SharePoint, OneDrive, and Entra ID (Azure AD).
Experience supporting a global user base or working in multilingual environments.
Proficient in Japanese to communicate effectively with Japanese-speaking clients.
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
Join a dynamic support team as a
Support Desk Engineer (Day Shift Only)
, where you will provide exceptional technical assistance for Microsoft 365 to a diverse clientele.
Responsibilities
Deliver end-user technical support for Microsoft 365, focusing on meeting the needs of Japanese-speaking clients.
Manage incidents and service requests, performing initial troubleshooting and escalating issues as necessary.
Oversee user accounts, permissions, and configuration modifications.
Execute operational tasks related to Microsoft 365 using PowerShell, including administration and automation of routine tasks.
Create and manage support tickets, documenting troubleshooting processes and resolutions using ITSM tools.
Collaborate with internal teams and vendors to facilitate issue resolution and ensure timely follow-ups.
Maintain and update knowledge articles, standard operating procedures (SOPs), and frequently asked questions (FAQs).
Provide support coverage during standard business hours in accordance with the assigned day-shift schedule.
Requirements
Minimum Diploma in a relevant field.
3-5 years of experience in IT Helpdesk or Service Desk support.
Strong understanding of Microsoft 365 fundamentals and support operations.
Preferred experience in PowerShell scripting and administration.
Familiarity with ITSM tools such as ServiceNow, Zendesk, or Dynamics 365.
Hands-on experience with Microsoft Exchange Online, Teams, SharePoint, OneDrive, and Entra ID (Azure AD).
Experience supporting a global user base or working in multilingual environments.
Proficient in Japanese to communicate effectively with Japanese-speaking clients.
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
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