- Geylang Southeast (Singapore) Singapore
PINNACLE CREDIT SERVICES PTE. LTD. Hiring! Part Time Call Centre Agent in Southeast (Singapore), Earn up to SGD 3,000 - Ricebowl
Call Centre Agent
PINNACLE CREDIT SERVICES PTE. LTD.
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Job Description
Responsibilities
Company Overview / Employee Value Proposition
PINNACLE CREDIT SERVICES PTE. LTD. Our business originated from a consumer collection operation previously owned and managed as a major credit bureau agency in Singapore - which was acquired by us and reconstituted as Pinnacle Credit Services Pte Ltd (PCS) in September 2008. We are wholly committed to perform at the highest standard of professionalism, security and integrity to meet our customers' satisfaction. Pinnacle Credit Services Pte Ltd possesses strong and rich institutional knowledge and experience in the industry. Among the list of our blue-chip clients are the top businesses in Singapore in the healthcare, banking sectors, telecommunication sectors, B2B and B2C companies. With just under 17 years of operation, we have grown from a 10-man team to a company of over 70 staff and are in full compliance with the tough and rigorous regimentation of the regulators.
Job Summary
Handle inbound and outbound calls to recover overdue accounts for clients from the banking sectors, telecom support service providers, healthcare, and commercial portfolios while maintaining professionalism and customer satisfaction.
Responsibilities
Handle inbound and outbound collection calls in a call center environment to recover overdue payments
Communicate clearly and explain detailed breakdowns of amounts payable to customers
Follow up on overdue accounts to ensure timely collection actions and achieve targets for clients
Apply collection best practices and relevant strategies to improve collection effectiveness
Arrange and negotiate payment plans with customers to facilitate debt recovery
Perform administrative duties related to enquiries and accounts monitoring to support collection processes
Update and maintain the Credit Collection Systems accurately to reflect collection activities
Collaborate with team members and work independently to meet collection goals
Perform any other ad-hoc duties assigned to support the team and operations
Required competencies and certifications
Proficient spoken English to communicate effectively with customers
At least 1 year of experience handling inbound and outbound calls in a call center, customer service, telemarketing or relevant experience
Diploma, O-level, or Nitec certificate qualification
Strong communication and interpersonal skills to engage customers professionally
Service-oriented mindset with a focus on achieving results
Other Information
Working hours:
Mondays to Thursdays: 9.00 AM to 7.00 PM / 10.00 AM to 8.00 PM
Fridays: 9.00 AM to 6.00 PM (fixed shift)
Saturdays, Sundays, Public Holidays - Off
PINNACLE CREDIT SERVICES PTE. LTD.
Our business originated from a consumer collection operation previously owned and managed as a major credit bureau agency in Singapore - which was acquired by us and reconstituted as Pinnacle Credit Services Pte Ltd (PCS) in September 2008. Our principal business is in providing efficient, cost effective and professional outsourced debt collection services to our esteemed clients.
We are wholly committed to perform at the highest standard of professionalism, security and integrity to recover our client's debts and to improve their bottom-line and more importantly, meet their customer satisfaction requirements.
Pinnacle Credit Services Pte Ltd possesses strong and rich institutional knowledge and experience in collection services. We pride ourselves as a receivable management agency with both out/in sourced collection capabilities, operating a competitive compensation model to help our clients maximize their receivables while minimizing collection expenditures based on a "No collection, No commission" basis.
Among the list of our blue-chip clients are the top businesses in Singapore in the healthcare, financial services, telecommunication sectors, B2B and B2C companies.
With just under 16 years of operation, we have grown from a 10-man team to a company of over 70 staff and are in full compliance with the tough and rigorous regimentation of the regulators.
PINNACLE CREDIT SERVICES PTE. LTD. Our business originated from a consumer collection operation previously owned and managed as a major credit bureau agency in Singapore - which was acquired by us and reconstituted as Pinnacle Credit Services Pte Ltd (PCS) in September 2008. We are wholly committed to perform at the highest standard of professionalism, security and integrity to meet our customers' satisfaction. Pinnacle Credit Services Pte Ltd possesses strong and rich institutional knowledge and experience in the industry. Among the list of our blue-chip clients are the top businesses in Singapore in the healthcare, banking sectors, telecommunication sectors, B2B and B2C companies. With just under 17 years of operation, we have grown from a 10-man team to a company of over 70 staff and are in full compliance with the tough and rigorous regimentation of the regulators.
Job Summary
Handle inbound and outbound calls to recover overdue accounts for clients from the banking sectors, telecom support service providers, healthcare, and commercial portfolios while maintaining professionalism and customer satisfaction.
Responsibilities
Handle inbound and outbound collection calls in a call center environment to recover overdue payments
Communicate clearly and explain detailed breakdowns of amounts payable to customers
Follow up on overdue accounts to ensure timely collection actions and achieve targets for clients
Apply collection best practices and relevant strategies to improve collection effectiveness
Arrange and negotiate payment plans with customers to facilitate debt recovery
Perform administrative duties related to enquiries and accounts monitoring to support collection processes
Update and maintain the Credit Collection Systems accurately to reflect collection activities
Collaborate with team members and work independently to meet collection goals
Perform any other ad-hoc duties assigned to support the team and operations
Required competencies and certifications
Proficient spoken English to communicate effectively with customers
At least 1 year of experience handling inbound and outbound calls in a call center, customer service, telemarketing or relevant experience
Diploma, O-level, or Nitec certificate qualification
Strong communication and interpersonal skills to engage customers professionally
Service-oriented mindset with a focus on achieving results
Other Information
Working hours:
Mondays to Thursdays: 9.00 AM to 7.00 PM / 10.00 AM to 8.00 PM
Fridays: 9.00 AM to 6.00 PM (fixed shift)
Saturdays, Sundays, Public Holidays - Off
PINNACLE CREDIT SERVICES PTE. LTD.
Our business originated from a consumer collection operation previously owned and managed as a major credit bureau agency in Singapore - which was acquired by us and reconstituted as Pinnacle Credit Services Pte Ltd (PCS) in September 2008. Our principal business is in providing efficient, cost effective and professional outsourced debt collection services to our esteemed clients.
We are wholly committed to perform at the highest standard of professionalism, security and integrity to recover our client's debts and to improve their bottom-line and more importantly, meet their customer satisfaction requirements.
Pinnacle Credit Services Pte Ltd possesses strong and rich institutional knowledge and experience in collection services. We pride ourselves as a receivable management agency with both out/in sourced collection capabilities, operating a competitive compensation model to help our clients maximize their receivables while minimizing collection expenditures based on a "No collection, No commission" basis.
Among the list of our blue-chip clients are the top businesses in Singapore in the healthcare, financial services, telecommunication sectors, B2B and B2C companies.
With just under 16 years of operation, we have grown from a 10-man team to a company of over 70 staff and are in full compliance with the tough and rigorous regimentation of the regulators.
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