Responsibilities:
Handle customer complaints, returns, and improvement requests; monitor progress and ensure efficient resolution.
Coordinate customer audits, QA visits, and surveys, including follow-up activities to address findings.
Manage customer requests and maintain relevant customer satisfaction metrics.
Collaborate with cross-functional teams to resolve quality issues and meet customer requirements, driving product quality improvements.
Requirements:
Minimum Bachelor's degree in Electronics Engineering, Electrical Engineering, Material Science, Chemistry and Physics.
Basic understanding of semiconductor technology.
>3 years’ relevant experience in module process/integration and/or quality field handling customer.
Knowledge of problem solving (8D methodology), statistical techniques, production part approval process (PPAP) and planning/project management is an advantage
Knowledge of ISO9001/ISO/TS16949 or VDA6.3 standards and audit handling/experience is preferred
Strong project management skills and ability to plan effectively.
Excellent communication and negotiation skills; capable of effective collaboration with external partners and customers.
Proficiency in presentation skills.
UMC is a leading global semiconductor foundry company. The company provides high quality IC fabrication services, focusing on logic and various specialty technologies to serve all major sectors of the electronics industry. UMC’s comprehensive IC processing technologies and manufacturing solutions include Logic/Mixed-Signal, embedded High-Voltage, embedded Non-Volatile-Memory, RFSOI and BCD etc. Most of UMC's 12-in & 8-in fabs with its core R&D are located in Taiwan, with additional ones throughout Asia. UMC has total 12 fabs in production with combined capacity close to 800,000 wafers per month (8-in equivalent), and all of them are certified with IATF-16949 automotive quality standard.
UMC is headquartered in Hsinchu, Taiwan, plus local offices in United States, Europe, China, Japan, Korea and Singapore, with worldwide total 20,000 employees.