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JLL Hiring! Full Time Business Support, Concierge in - Ricebowl

Business Support, Concierge

JLL

Full Time

Singapore

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Working Location

  • Singapore Singapore

Job Description

Responsibilities

Work Dynamics - Integrated Facilities Management

Accountabilities

Operations

  • Assist with VIP’s arrival
  • Manage the concierge counter and all enquires
  • Manage calls
  • Log all feedback and follow through until case is satisfactorily resolved
  • Handle complaints and deploy facilities team support
  • Use the Visitor Management System to pre-register guests / visitors
  • Book and manage meeting rooms (setup, cleanliness, AV etc.)
  • Event coordination
  • Generate concierge reports
  • Assist and deploy Butler Services
  • Assist Helpdesk as and when needed
  • Ad hoc tasks that may be assigned as when needed

Reporting

  • Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
  • Responsible for Call Log reports
  • Responsible for Meeting Room reports
  • Responsible for Event Reports
  • Ensure escalated issues are reported to manager immediately
  • Other reports and activities assigned by the manager

Key Result Areas/ Competencies

  • Ability to work under pressure efficiently
  • Proactive and solution oriented, friendly with assertive and personable nature
  • Demonstrate initiative and able to work in a team-based environment with plenty of movement
  • Experience in using Microsoft Excel and Word
  • Decorous and Diplomatic

Required Qualifications & Experience

  • Experience in the service industry
  • Able to multitask with good time management skills
  • Good relationship building skills
  • Strong written and oral communication skills
  • Fluent speaking and written English are required
  • Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent
  • Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage
  • Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

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