HOYA Corporation Hiring! Full Time Customer Service Executive in WP Kuala Lumpur - Ricebowl

Duties & Responsibilities :

• Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time

• Always maintaining a positive, empathetic, and professional attitude toward customers

• Responding promptly to customer inquiries

• Follow up the cases, keep the promises

• Ensure a good understanding of the company products and services which is improved and always maintained

• Provide detailed information about products and processes

• Communicating with customers through various channels

• Acknowledging and resolving customer complaints

• Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded

• Processing orders, forms, applications, and requests

• Accurate data entry

• Communicating and coordinating with colleagues as necessary

• Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager

• To carry out other responsibilities that may be assigned by the Management

Requirements:

• Minimum Certificate/Diploma/Degree

• A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided

• Fluency in Bahasa Malaysia and English is required.

• Additional language skills (e.g., Mandarin) will be an added advantage.

• Computer literate

• Skills & Knowledge required:

• Customer-service oriented and able to maintain good customer relationship

• A good telephone etiquette

• Accuracy and attention to details

Working Hours:

• Monday to Friday: 9.00AM - 6.00PM

• Alternate Saturdays: 9.00AM - 1.00PM