Tribe Business Services Hiring! Full Time English Customer Service Representative (Rotational Shift) in Melaka, Earn up to MYR 2,500 - Ricebowl

We are hiring a Customer Service Representative to support customers across multiple communication platforms. This role requires working on a rotating shift basis to ensure customers receive assistance around the clock.

What You’ll Do

• Respond to customer enquiries via phone, email, and live chat in a professional manner
• Assist customers by providing solutions and accurate information
• Update customer details and case notes in the system after each interaction
• Escalate technical or complex matters to the appropriate team for resolution
• Provide support to customers from different markets when necessary
• Adhere to company guidelines on privacy and information security
• Identify service gaps and recommend improvements to enhance customer experience

Working Hours (Rotational Shift)

• Morning Shift: 9:00 AM – 6:00 PM
• Afternoon Shift: 3:00 PM – 12:00 AM
• Night Shift: 12:00 AM – 9:00 AM

What We’re Looking For

• Strong communication skills in English (spoken and written)
• Customer-oriented attitude with good attention to detail
• Flexibility to work on rotating shifts, including late-night hours
• Previous customer service or call centre experience is an added advantage
• Minimum SPM qualification or equivalent

Compensation & Benefits

• Basic salary of RM2,500
• Shift allowance for applicable working hours
• Career advancement and training opportunities
• Maternity benefits and promotion pathways based on company policy

Work Location: Melaka, Taman Molek
Employment Type: Full-time

Job Type: Full-time

Pay: RM2,500.00 per month

Application Question(s):

• Are you fluent in English for daily communication?
• Are you comfortable with a monthly salary of RM2,500?
• Can you work at our Melaka (Taman Molek) location?
• Are you available to join immediately?

Work Location: In person