Sleeping Lion Hiring! Full Time Reservation Executive in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Job Responsibilities:

• Handle advance room reservations, ensure availability, quote rates, and guarantee all reservations with approved payments, especially during high occupancy. Ensure clear guest communication on full charges for non-arrivals and report if the forecasted full house is not achieved.
• Maintain close relationships with key business clients.
• Type and file reservation confirmation slips, and keep accurate records of all client segments (commercial, government, GDS, CRS, etc.).
• Exhibit professional telephone etiquette.
• Be familiar with all room types, rates, and promotions, and accurately manage room inventory and configurations.
• Stay updated on room status (occupancy, VIP arrivals, etc.), and liaise with sales for group bookings and billing instructions.
• Assign rooms, rectify Front Desk errors, and ensure accurate statistics.
• Coordinate with maintenance for out-of-order rooms as needed.
• Manage stationery stock and clean forms.
• Send reservation confirmations via fax or correspondence.
• Follow up on credit payment reservations, ensuring approval before guest check-in.
• File and produce reports as requested by management, and track no-shows, cancellations, etc.
• Process advance deposits and draft proper invoices or deposit vouchers for guaranteed reservations.

Requirement

• Good command of English
• Pleasing personality
• Well verse with property management system system.
• Well verse with reservation direct booking engine.
• Well verse with online travel agent.
• Guest oriented and service minded
• Good communication skill
• 2 - 3 years’ experience in a similar position in a quality operation.

What We Offer:

• Meal Allowance
• Free Parking
• Staff Discount
• GPA, Medical, etc..
• Opportunities for career growth
• A friendly and professional work environment

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal allowance
• Parental leave
• Professional development

Application Question(s):

• What is your expected salary?

Experience:

• Revenue: 1 year (Preferred)

Work Location: In person