- Seletar North-east Region (Singapore) Singapore
WINGSOVERASIA PTE. LTD. Hiring! Full Time Flight Concierge Executive in North-east Region (Singapore), Earn up to SGD 3,500 - Ricebowl
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Job Description
Responsibilities
Responsibilities:
- Perform day-to-day flight concierge support duties and serve as the point of contact
- Receive, track and coordinate requests for flight concierge, flight support including membership flight.
- Assist Ramp team in customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests and exceed customers’ service expectations
- Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew
- Monitor progress of flights and assist pilots as required
- Coordination of logistics for private aircraft flight operations
- Handle and resolve customer complaints and concerns in a calm and respectful manner
- Regularly update customers via email or text messages regarding status of flights and new updates from WOA
- Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be proactively involved in promoting a positive safety culture environment
- A key team member in the company’s safety action group, assists with audits and inspections.
- Identify and report potential hazards and challenges as well as occurrences as required by the Company’s reporting system
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers and lead agents to manage daily schedules
- Comply with all airport authority and security requirements
- Assist in various other administrative or operational duties as directed by FBO Safety & Operations Manager
- 5 days’ work week (Mon-Sun) or 44 hours workweek and willingness to work a flexible schedule including 24-on call, night, weekend-shift duties and holidays.
- Class 3 driving state license is mandatory with a clean record
- Proactive, passionate, meticulous and with a strong safety mindset
- Strong teamwork and communication skills
- Punctual and excellent customer service skills & attitude
- Pleasant, courteous and outgoing personality with lots of smiles
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