LINK HOTELS INTERNATIONAL PTE. LTD. Hiring! Full Time GUEST SERVICE AGENT in Central Region (Singapore), Earn up to SGD 3,300 - Ricebowl

Guest Check-in & Check-out

• Welcome guests in a professional and courteous manner.
• Perform gues check-in and registration procedures.
• Verify reservations, room allocations, and payment methods.
• Process guest check-outs and ensure all charges are accurately settled.
• Issue and control Guest room key cards according to hotel procedures.

Front Office Operations

• Maintain accurate guest records in the Property Management System (PMS).
• Update guest profiles, preferences, and reservation details.
• Handle room assignments and room changes.
• Monitor room availability and room status.
• Coordinate guest arrivals, departures, and special requests.

Cashiering & Billing

• Process payments via cash, credit cards, and other approved payment methods.
• Maintain and balance cashier floats.
• Post guest charges accurately into the PMS.
• Handle billing enquiries and invoice requests.
• Ensure all financial transactions comply with hotel policies.

Guest Services

• Respond promptly to guest enquiries, requests, and feedback.
• Provide information on hotel facilities, services, local attractions, and transportation.
• Arrange guest services such as wake-up calls, courier services, taxi bookings, and message handling.
• Assist guests with luggage arrangements through Bellman services where applicable.

Telephone & Communication

• Answer incoming telephone calls professionally and promptly.
• Direct calls and messages to the appropriate departments.
• Handle internal and external guest communications effectively.

Coordination with Departments

• Liaise closely with Housekeeping regarding room status and guest requests.
• Coordinate with Maintenance on room defects and maintenance issues.
• Work with Reservations and Sales teams on guest bookings and special arrangements.
• Inform relevant departments of VIP arrivals, group arrivals, and special requests.

Guest Complaint Handling

• Handle guest complaints professionally and efficiently.
• Escalate unresolved issues to the Duty Manager or Front Office Manager.
• Follow up to ensure guest satisfaction and service recovery.

Upselling& Revenue Enhancement

• Promote room upgrades and hotel services.
• Identify opportunities to maximize room revenue through upselling.
• Support hotel revenue objectives while enhancing guest experience.

Safety, Security & Compliance

• Ensure guest confidentiality and data privacy.
• Follow key control, cash handling, and security procedures.
• Report suspicious activities, accidents, or incidents immediately.
• Comply with hotel emergency and safety procedures.

Administrative Duties

• Complete required reports, logs, and shift handovers.
• Maintain accurate records and documentation.
• Support night audit and reporting activities when required.
• Perform any other duties assigned by Management.

Link Hotels International Pte Ltd Link Hotel Singapore is one of the hotels that is managed by Link Hotels International Pte Ltd. The company was successfully listed in 2014. The hotel has also completed its renovation in Dec 2015, unveiling its new look and providing guests with a better stay experience. We are expanding in the Southeast Asia region, seeking hotel management and franchising business opportunities.

Link Hotel is an award-winning boutique hotel strategically located along the hesitate site and walking trail of on of Singapore’s oldest heartland, Tiong Bahru Estate and we are less than 10 minutes walking distance to the nearest Outram Park MRT station, its same reachable walking distance to Tiong Bahru MRT station with 6 minutes as well-known.

Link Hotel is converted from two public housing development flats initiated by Singapore Improvement Trust. At Link Hotel, guests come first with our welcoming service; indulge in the comfort of being at home while home away with universal amenities within reach. Get intimate in different ethnic-themed rooms to experience the melting pot of cultures in Singapore. We are seeking for motivated and dynamic individuals to join us - “Be at home with the Boutique Style Hotel in Singapore.”