FYA Network Telecommunication Hiring! Full Time Telcommunication Infrastructure Engineer (Johor) in Johor - Ricebowl

About Us

Freshtel Internet Sdn Bhd is a fast-growing Internet Service Provider (ISP) in Malaysia, delivering high-speed broadband solutions to residential and commercial customers. Since our establishment, we have expanded across Klang Valley and beyond, focusing on reliable connectivity, strong customer experience, and continuous network innovation.

Key Responsibilities:

a) Monitoring the network performance, especially on the bandwidth utilization and power stability.

b) Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.

c) Acting proactively and responsibly in reporting and escalating any network performance issue to the management timely.

d) Install/maintain and support of network element including wired and wireless network component.

e) Supervise on site preparation work including civil mechanical electrical works.

f) Providing technical assistance to the customer support team promptly.

g) Handling escalated customers' complaints responsively and thoroughly until the issue is addressed.

h) Updating the resolution progress and details to the customer support team to provide the latest information to the reported subscriber.

i) Pacifying unsatisfying subscribers with professionalism and respect whenever the Network Engineer is handling onsite support.

Job Requirements:

• Bachelor’s degree / Diploma in Telecommunications, Engineering, Information Technology, or a related field.
• Proven experience as a Telco Infrastructure Engineer or in a similar role.
• Certification in relevant areas (e.g., CCNA, CCNP) is preferred.
• Strong understanding of telecommunications infrastructure and network design.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to work flexible hours, including evenings and weekends as needed.

Job Type: Full-time

Benefits:

• Additional leave
• Cell phone reimbursement
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person