- Woodlands North Region (Singapore) Singapore
ZHEN TANG PTE. LTD. Hiring! Full Time E-Commerce Warehouse - Customer Service Operator in North Region (Singapore), Earn up to SGD 2,800 - Ricebowl
E-Commerce Warehouse - Customer Service Operator
ZHEN TANG PTE. LTD.
Share
Save
Working Location
Job Description
Responsibilities
Job Description
- Receive, inspect, label and arrange incoming inventory.
- Maintain accurate stock records and conduct regular stock counts.
- Process orders from TikTok Shop, Shopee, Lazada and the company website.
- Pick, check, pack and label small and bulky products accurately.
- Prepare orders for courier collection and ensure timely dispatch.
- Process product returns, exchanges, damaged items and restocking.
- Reply to customer enquiries regarding products, orders, deliveries and returns across all platforms.
- Handle customer complaints professionally and escalate refunds, compensation or complex cases to management.
- Monitor platform notifications, return requests and dispute deadlines.
- Maintain a clean, organised and safe warehouse.
- Support high order volumes during livestreams and sales campaigns.
- Previous experience in warehouse operations, e-commerce fulfilment or customer service is preferred.
- Familiarity with TikTok Shop, Shopee or Lazada SellerCentre is an advantage.
- Basic computer and smartphone skills.
- Able to communicate clearly and professionally in writtenEnglish.
- Detail-oriented, organised and responsible.
- Able to work independently and as part of a team.
- Able to handle customer enquiries patiently and professionally.
- Physically able to perform warehouse duties and move bulky products safely using suitable equipment or assistance.
- Able to work efficiently during livestreams, sales campaigns and peak order periods.
- Willing to learn new inventory, order management and e-commerce systems.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More