- Grange Road River Valley Central Region (Singapore) Singapore
OUE RESTAURANTS PTE. LTD. Hiring! Full Time Guest Relations Executive (Osteria Mozza) in Central Region (Singapore), Earn up to SGD 3,500 - Ricebowl
Guest Relations Executive (Osteria Mozza)
OUE RESTAURANTS PTE. LTD.
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Job Description
Responsibilities
RESPONSIBILITIES
Responsible for point of contact between guests and the restaurant through delivering prompt and quality service in a polite and professional manner.
Take ownership of assigned service stations, ensuring smooth table progression, pacing, and guest satisfaction throughout the meal.
Monitor guest experience within the station and proactively address service needs.
Be equipped with the necessary knowledge of the menu offerings to provide suitable recommendations and cater to guest's needs and requirements.
Possess basic wine and beverage knowledge to confidently support recommendations.
Respond promptly and effectively to guest requests and seek guidance from Manager if necessary.
Demonstrate high service standards, professionalism, and teamwork based on established standards and guidelines.
Handle minor guest feedback or concerns professionally and escalate more complex issues to the Supervisor or Manager.
Perform daily tasks, including opening and closing duties with efficiency and effectiveness.
Maintain and ensure the dining area is clean and organized at all times.
Maintain a positive network and support work collaboratively with other teams (kitchen, bar, host, stewarding) to ensure smooth daily operations.
Ensure appropriate personal, workplace hygiene and sanitation procedures are in place and met.
Any other duties assigned by the management.
REQUIREMENTS
1 year of experience in a similar role, in a celebrity‑chef restaurant, with a desire to continue growing professionally.
A motivated and committed attitude, approaching each task with enthusiasm and openness to learning new skills and knowledge to continuously improve.
Flexibility and a positive mindset, with the ability to adapt quickly to changing needs.
A strong team‑oriented approach, showing cooperation, respect, and support for colleagues.
Possess an outgoing and engaging personality.
Responsible for point of contact between guests and the restaurant through delivering prompt and quality service in a polite and professional manner.
Take ownership of assigned service stations, ensuring smooth table progression, pacing, and guest satisfaction throughout the meal.
Monitor guest experience within the station and proactively address service needs.
Be equipped with the necessary knowledge of the menu offerings to provide suitable recommendations and cater to guest's needs and requirements.
Possess basic wine and beverage knowledge to confidently support recommendations.
Respond promptly and effectively to guest requests and seek guidance from Manager if necessary.
Demonstrate high service standards, professionalism, and teamwork based on established standards and guidelines.
Handle minor guest feedback or concerns professionally and escalate more complex issues to the Supervisor or Manager.
Perform daily tasks, including opening and closing duties with efficiency and effectiveness.
Maintain and ensure the dining area is clean and organized at all times.
Maintain a positive network and support work collaboratively with other teams (kitchen, bar, host, stewarding) to ensure smooth daily operations.
Ensure appropriate personal, workplace hygiene and sanitation procedures are in place and met.
Any other duties assigned by the management.
REQUIREMENTS
1 year of experience in a similar role, in a celebrity‑chef restaurant, with a desire to continue growing professionally.
A motivated and committed attitude, approaching each task with enthusiasm and openness to learning new skills and knowledge to continuously improve.
Flexibility and a positive mindset, with the ability to adapt quickly to changing needs.
A strong team‑oriented approach, showing cooperation, respect, and support for colleagues.
Possess an outgoing and engaging personality.
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