So More Trichologist Lab Hiring! Full Time Customer Service Receptionist in Federal Territory, Earn up to MYR 5,000 - Ricebowl

Job Responsibilities

• Be the first point of contact to welcome customers with a warm, professional, and empathetic attitude.
• Handle customer inquiries promptly through phone calls, WhatsApp/messages, email, and in-person interactions.
• Manage customer bookings, process sales orders, issue receipts, and maintain accurate documentation.
• Record and update customer interactions, feedback, transactions, and complaints systematically.
• Coordinate closely with outlet team members to ensure smooth daily operations and customer satisfaction.
• Assist in resolving customer concerns professionally, escalating issues to the Management when necessary.
• Continuously provide feedback and suggestions to improve customer service processes

Job Requirements

• At least 1 year of experience in customer service, front desk, or receptionist role (experience in beauty, wellness, or hospitality industry is an advantage).
• Fresh graduates are encouraged to apply (training will be provided).
• Pleasant, friendly, and service-oriented personality with excellent interpersonal and communication skills.
• Able to communicate in both Mandarin and English to serve Mandarin-speaking customers.
• Customer-focused, detail-oriented, and able to multitask in a fast-paced environment.
• Proficient in basic computer skills (Microsoft Office / POS system usage preferred).
• Candidates with full working rights for Malaysia
• Willing to work retail hours, including weekends and Public Holidays.

Benefits

• Attractive scheme with additional incentives for earning potential.
• 5 – 8 rest days per month.
• Annual leave, sick leave, medical claim, and wellness claim.
• Professional training and career growth opportunities.
• Uniform provided.

Location

• Willing to work in Publika, Mont Kiara KL

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

Work Location: In person