APJR CONSULTANCY SERVICES PRIVATE LIMITED Hiring! Full Time Technical Support Engineer (Junior) in Selangor - Ricebowl

Technical Support Engineer (Junior 1–2 years of experience )

Working location: Cyberjaya

Job Summary

We are looking for a Technical Support Engineer to provide technical support to clients and ensure company systems, applications, and hardware operate effectively. The role involves troubleshooting, incident management, system deployment, and supporting technical projects.

Key Responsibilities

• Provide technical support to clients via phone, email, and remote support tools.
• Troubleshoot hardware, software, system, and connectivity issues.
• Manage support tickets and ensure issues are resolved within agreed SLA.
• Escalate complex issues to the appropriate technical team when required.
• Investigate recurring issues and identify root causes and solutions.
• Support system, hardware, and software deployment and implementation.
• Prepare and maintain SOPs, technical guides, and support documentation.
• Conduct system demonstrations and basic user training when required.
• Maintain accurate records of customer sites, systems, and deployed equipment.
• Assist with technical projects, administrative activities, and other tasks assigned by the Team Lead or Manager.
• Travel to customer sites when required.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• 1–2 years of experience in Technical Support, IT Support, MIS, or a related field.
• Good knowledge of computer hardware, software, and Windows operating systems.
• Basic knowledge of networking, VPN, remote access, and troubleshooting.
• Good knowledge of Microsoft Office, particularly Excel and PowerPoint.
• Strong analytical, problem-solving, and communication skills.
• Customer-focused with good time management and ability to work under SLA-driven environments.
• Able to work independently and as part of a team.
• Willing to travel when required.
• Fresh graduates with relevant technical knowledge may also be considered.