Robert Walters Hiring! Full Time Application Support Lead (AS400) in Selangor - Ricebowl

A leading organisation in the financial services sector is seeking an Application Support Lead to oversee the mission-critical applications supporting Self-Service Terminals, including ATM, CRM, and CDM systems. This pivotal role offers you the opportunity to guide a dedicated team, ensuring the availability, stability, security, and continuous improvement of essential banking platforms.

What you'll do:

As an Application Support Lead you will play a central role in overseeing the daily operations of mission-critical banking applications. Your responsibilities will span from guiding a talented team through complex technical challenges to ensuring seamless collaboration across departments such as Infrastructure, Network Security, Cybersecurity, and Business Operations. You will be instrumental in maintaining high levels of system availability by proactively monitoring ATM applications and supporting environments like IBM i (AS400). Your day-to-day activities will include managing production releases and upgrades; resolving incidents swiftly; implementing preventative measures; coordinating major incident responses; liaising with vendors; ensuring compliance with regulatory frameworks; driving automation projects; optimising processes; preparing executive reports; communicating maintenance schedules; managing budgets; supporting disaster recovery activities; reviewing departmental documentation; updating SOPs; leading application-related projects including migrations or upgrades; planning implementation schedules; monitoring project risks; preparing RFPs/RFQs where required; coordinating User Acceptance Testing (UAT); supporting application modernisation initiatives. Success in this role requires you to be dependable in handling sensitive information assets securely while fostering an inclusive culture that encourages knowledge sharing among colleagues.

• Lead and manage the Application Support team by providing guidance, coaching, mentoring, and performance management to foster a collaborative and high-performing environment.
• Develop operational processes that enhance service delivery efficiency while defining and monitoring KPIs, SLAs, and operational objectives for optimal results.
• Coordinate the resolution of critical production incidents by minimising business impact through effective incident response procedures involving multiple teams and vendors.
• Drive Root Cause Analysis for recurring issues and implement robust Problem Management processes to prevent recurrence while establishing escalation procedures for high severity incidents.
• Ensure continuous monitoring of ATM applications and supporting systems by maintaining system stability, security, performance, managing production releases, application patches, software upgrades, and supporting mission-critical IBM i (AS400) production environments.
• Oversee support for ATM Switching, Payment Processing, Electronic Journal (EJ), Reconciliation Systems, Monitoring Platforms, Settlement Applications by coordinating application deployments and production changes.
• Collaborate closely with Infrastructure, Network, Cybersecurity, Business teams as well as manage relationships with external vendors by monitoring vendor SLAs and acting as the technical liaison with banks and business stakeholders.
• Ensure all applications comply with PCI DSS, EMV standards, Bank Negara Malaysia (RMiT), PayNet requirements as well as internal information security policies by reviewing application logs and audit findings in partnership with Cybersecurity teams.
• Drive automation initiatives for operational excellence by identifying opportunities for process optimisation to improve system scalability and resilience while promoting knowledge sharing within the team.
• Manage Application Support budgets by planning manpower allocation efficiently; justify investments in new technologies or tools to ensure cost-effective utilisation of resources.

What you bring:

Your proven track record as an Application Support Lead will demonstrate your ability to manage complex banking applications within high-stakes environments. You bring extensive experience from previous roles where you have overseen SST applications such as ATM Switching or payment processing systems-ensuring their availability stability security-and supported IBM i (AS400) production environments. Your deep understanding of compliance frameworks like PCI DSS EMV Bank Negara Malaysia (RMiT) PayNet requirements enables you to maintain rigorous standards across all platforms. You possess strong interpersonal skills allowing you to communicate effectively across departments vendors stakeholders-translating technical concepts into actionable insights for business leaders. Your leadership style is collaborative nurturing inclusive-motivating teams through mentorship coaching performance management-and fostering an environment where knowledge sharing innovation thrive. Technical proficiency in ATM software networking backend systems payment protocols ISO 8583 NDC/DDC ATM security protocols ensures you can address challenges proactively before they escalate. Optional certifications such as ITIL Foundation CISSP PMP PRINCE2 further validate your commitment to best practices in IT service management information security project management.

• Bachelor's Degree in Computer Science, Information Technology or related field is required while a Master's degree is preferred for advanced understanding.
• Minimum 7-10 years of experience in IT application support with at least 5 years spent in a leadership capacity managing technical teams within banking or financial transaction environments.
• Proven hands-on experience supporting SST applications such as ATM Switching or payment processing systems along with deep familiarity with IBM i (AS400) production environments.
• Strong background in incident management including root cause analysis problem resolution coupled with ability to implement robust escalation procedures for high severity incidents.
• Comprehensive knowledge of compliance frameworks like PCI DSS EMV Bank Negara Malaysia (RMiT) PayNet requirements plus industry-specific security practices relevant to financial institutions.
• Technical proficiency in ATM software networking backend systems payment protocols (ISO 8583 NDC/DDC) ATM security protocols alongside practical experience supporting banking applications.
• Excellent communication skills both verbal written enabling you to articulate complex technical issues clearly to non-technical stakeholders while preparing executive reports effectively.
• Demonstrated ability to mentor motivate manage performance within diverse teams fostering collaborative inclusive work environments that promote knowledge sharing innovation continuous improvement.
• Experience managing vendor relationships monitoring SLAs acting as technical liaison between banks vendors business stakeholders ensuring smooth cross-functional collaboration.
• Optional but preferred certifications include ITIL Foundation CISSP PMP PRINCE2 or equivalent credentials in IT service management information security project management.

What sets this company apart:

This organisation stands out for its unwavering commitment to employee development through comprehensive training opportunities tailored to help you grow professionally within the financial services sector. Flexible working arrangements are offered so you can balance personal commitments without compromising on career progression. Generous pension contributions reflect their dedication to your long-term financial well-being while fostering a supportive workplace culture built on inclusivity collaboration dependability. The company prioritises operational excellence by investing in cutting-edge technologies innovative solutions-ensuring employees have access to resources needed for success. You will join a knowledgeable network where teamwork is valued above all else-creating an environment that encourages sharing learning togetherness mutual respect across all levels. Their approach emphasises responsible leadership empathetic communication sensitivity towards under-represented groups-making it an ideal place for professionals who value trust honesty loyalty communal spirit within their careers.

What's next:

If you are ready to make a meaningful impact on mission-critical banking applications while enjoying flexible working opportunities apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C