- Pasir Ris East Region (Singapore) Singapore
Mondiale VGL Hiring! Full Time Customer Service Executive in East Region (Singapore), Earn up to SGD 4,000 - Ricebowl
Customer Service Executive
Mondiale VGL
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Job Description
Responsibilities
Job Description
We are looking for a
passionate and customer-oriented Customer Service Specialist
to join our dynamic team. The ideal candidate should have
at least 3 years of relevant experience in the freight forwarding industry
and be able to manage customer enquiries and shipment matters efficiently and professionally.
Key Responsibilities
Handle customer enquiries via phone, email, and other communication channels.
Provide accurate and timely updates on shipment status, schedules, and delivery arrangements.
Coordinate with internal departments, shipping lines, agents, and other relevant parties to ensure smooth shipment operations.
Follow up closely on shipments and proactively address any delays, issues, or customer concerns.
Resolve customer enquiries and complaints in a professional and timely manner.
Maintain a high level of customer service and build strong relationships with customers.
Ensure proper handling and follow-up of shipping and customer service documentation.
Assist in improving customer service processes and operational efficiency.
Perform any other duties as assigned by the Supervisor or Manager.
Requirements
Minimum 3 years of relevant experience in the freight forwarding/logistics industry.
Prior experience in a
Customer Service Executive/Specialist role within the freight forwarding trade
is required.
Good knowledge of freight forwarding processes, shipping documentation, and shipment coordination.
Strong communication and interpersonal skills.
Customer-oriented with a positive and professional attitude.
Good organisational and follow-up skills, with the ability to manage multiple tasks.
Able to work independently as well as effectively within a team.
We are looking for a
passionate and customer-oriented Customer Service Specialist
to join our dynamic team. The ideal candidate should have
at least 3 years of relevant experience in the freight forwarding industry
and be able to manage customer enquiries and shipment matters efficiently and professionally.
Key Responsibilities
Handle customer enquiries via phone, email, and other communication channels.
Provide accurate and timely updates on shipment status, schedules, and delivery arrangements.
Coordinate with internal departments, shipping lines, agents, and other relevant parties to ensure smooth shipment operations.
Follow up closely on shipments and proactively address any delays, issues, or customer concerns.
Resolve customer enquiries and complaints in a professional and timely manner.
Maintain a high level of customer service and build strong relationships with customers.
Ensure proper handling and follow-up of shipping and customer service documentation.
Assist in improving customer service processes and operational efficiency.
Perform any other duties as assigned by the Supervisor or Manager.
Requirements
Minimum 3 years of relevant experience in the freight forwarding/logistics industry.
Prior experience in a
Customer Service Executive/Specialist role within the freight forwarding trade
is required.
Good knowledge of freight forwarding processes, shipping documentation, and shipment coordination.
Strong communication and interpersonal skills.
Customer-oriented with a positive and professional attitude.
Good organisational and follow-up skills, with the ability to manage multiple tasks.
Able to work independently as well as effectively within a team.
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